Get matched with top storm drain installation pros in New Haven, VT

"One of us wanted a new shower. The other wasn't convinces. After listening to Phil talk and explain the benefit of the shower, we were both convinced. Good job!"

"I was very impressed working with this company. Communication was superb right off the bat. We went over the job in detail, and it was completed perfectly. The company is very professional and pays attention to every detail. The price was good too! They also cleaned the area thoroughly and my property looks exquisite. Hire this company with confidence. Thank you!"

"Hired Neli for a virtual repair of our Whirlpool washer. Tom was VERY knowledgeable, friendly and professional. We came up with a solid diagnosis of my issue and the replacement parts required. Tom advised me to consider the value of repairing, parts costs and time required, vs. a new purchase and the effort to repair was not going to be simple. We chatted about the pros/cons a lot. As the washer was 6+ years old and there were holiday sales I opted to purchase a new unit. This is the 3rd time I have worked with Neli. All instances have been very productive and positive."

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says, “Should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances.” I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is hostage. Even Airbnb’s offer full refunds on deposits within just a few days of people’s arrival date. 3 days to cancel with service not scheduled for 6 weeks out, “C’mon man.” No materials were used. No service workers’ time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees, because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control of how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I didn’t spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed like a nice enough guy. No answer. No call back. I will never seek out this company’s services again and I will actively discourage others from doing so but, based on my experience, I expect they really don’t care."

"Lonnie and his crew were wonderful to work with and extremely helpful. I needed to get my tiny house situated and get it hooked into another septic system from the main house on the property. We also needed to get hooked into the water of the main house. He worked well with me and the septic design engineer. Most importantly he explained everything to me as I had no idea of the process we needed to follow. He was always pleasant to deal with and flexible. He had to dig up big portions of the yard to do this and he came back to spread grass seed on all the areas that were bare dirt from the project. It blended in so well that nobody can tell the yard had been so torn up two months ago! His quote was very reasonable, and he stuck to it despite having to do a few extra things that were not in the original plan. I HIGHLY RECOMMEND Lonnie and his workers. He has integrity, is a hard worker, and does a great job."

"Great"

"Joe and his team put a beautiful addition on to my house. He did a great job of communicating and worked with us on pricing throughout. I would recommend him without hesitation."

"They did excellent work and the problem has been resolved"

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"Very unresponsive plumber who is limited in ability . Does not return calls or texts in the middle of a job. We paid for incomplete plumbing work and he left us hanging with no response. We had to hire someone else and pay for the work to be done and completed properly. Dont waste your time or $"