Get matched with top house leveling pros in Manchester, VT

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says, “Should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances.” I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is hostage. Even Airbnb’s offer full refunds on deposits within just a few days of people’s arrival date. 3 days to cancel with service not scheduled for 6 weeks out, “C’mon man.” No materials were used. No service workers’ time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees, because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control of how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I didn’t spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed like a nice enough guy. No answer. No call back. I will never seek out this company’s services again and I will actively discourage others from doing so but, based on my experience, I expect they really don’t care."

"slow response times. no onsite visit, so had to confirm all measures myself. good product in the end."

"It was a wonderful and stress free project. Brad was on point, on time and on budget with the entire project. Great communication and super knowledgeable."

"Very disappointed, it quickly became clear that this person had very little experience with contract work or even good business practices. I felt like I was providing advice on how to run a business, and he wasn't able to make any recommendations about the project. The final straw was the posts he put in weren't secure or safe. I had to spend more money to find someone that would take over and finish the project and redo what had been done. I will say he was polite, and even admitted to being in over his head on a basic deck."

"Ryan signed a contract, took deposit money, lied about ordering the materials, finally ordered part of what was needed, repeatedly failed to show up as promised, did spend three hours one time only, on some prep work, always responded to phone calls, text messages and emails, but never followed through on the assurances he offered in response, and failed to return as of this posting any of the deposit per our written and signed contract."