VT Concrete Cutting & Concrete Solutions

They were professional, called me the next morning and did the work within two days. They came back today when I noticed water in the basement last night and have been responsive thus far.

Contractor cooperated with  trying to get window installed prior to onset of winter and negotiating a price for a portion of the work to be done in December (window install) with window well installation to follow in spring.  Homeowner provided excavated area for access to foundation.
Crew showed up as scheduled.  Opening  was marked out and then cut free hand with concrete saw.  Concrete was pulled out of opening, jack hammered into small pieces and removed by hand.  Opening was then framed, siliconed, water shield, drilled and screwed to foundation.  When it came time to install window, it was discovered the opening was too small due to an non-square opening.   This required removal of window, pulling off the water shield. hacking and chiseling away a good portion of the framing, reinstall damaged water shield, and reinstalling the window.
After window was fully installed, it was discovered that the windows did not close squarely and  only the bottom window lock would engage easily, but the top one required pushing on one of the sliders in order to lock the top lock.  Also, when the framing was hacked away to gain some extra room to allow setting the window, it was not cut evenly the full depth of the framing.  This ultimately created an obstruction on the inside when it came time to trim out the window.
Long story short - I spent a day removing the window entirely, cutting away framing full depth, supporting sill full length on a flat level sill rather than using and couple shims to support the window and installied window per manufacturers instruction.
I was expecting a more accurate and square concrete cut using a track/rail system that may have prevented many of the these problems.  The concrete opening measurements should have been verified before framing the opening and the window framing checked for square before installing water shield and window..

Two man crew showed up on time and performed application of coating. They also filled two additional cracks which were not in original estimate (at  no additional cost).  One man returned the following day to do finish smoothing and cleanup. He also offered suggestions on best way to paint walls after everything had dried thoroughly.
Both the office personnel and the on site crew were professional, pleasant, and competent.

Very professional company from estimate visit. To phone calls with office staff to completion of job.

On time, polite, professional, had to return to-complete job. Efficient. Good work.

On time, both times they were able to come the next day. He explained everything very well. Found more cracks to inject but stayed at the estimate price.

They showed up when scheduled, the worker was very professional and efficient.  He fully explained why this occurs in a basement and what he was going to do to mitigate the problem.  I have had no water seepage since that date.  I have been trying to fix this for 2 years myself and am thrilled about the professional results.  I would absolutely call this company again if I needed any further work in the future.

I had the company that put our basement water-proofing system (not VT Concrete) in and they came out promptly and charged to actually do nothing.  They recommended the Santa Fe dehumidifier at a cost of $2400.  Checking online I found that Roy's company charged $1700 and would install it for free.  He was prompt, knowledgeable and showed us what the other company should have done.  The other company kept wanting to sell us things and kept mentioning work they could do.  Roy was helpful in educating us about the system (we bought the house after it was put in).  They also confirmed what we thought, that the other company put the drainage system so close to the house that the water was actually just being recycled into it!  I will have them do our follow-up yearly system check. 

Service went well. Friendly staff and answered my questions.  Took the time to make sure things were done right.

Roy Young did an excellent job, he was prompt, professional and very neat. I would highly recommend him and VT Concrete Cutting.

Jamie and JJ arrived about 8:00 am, ground the concrete floor, put compound and sand. next day sealed floor. They worked together very well and explained what the were going to do. Did their best to fill in holes.

They are very accommodating and come from a great distance. They give a lifetime warranty on their work. They are very professional and punctual. The system they installed works great.

Called the VT Concrete Cutting and Concrete Solutions office at 7:30 AM after spending the night listening to the alarms going off with water rising in the sump tank in the basement...was advised by the manager that they would do what they could to respond as quickly as possible. Got a call around 9:00 AM from the office rep Christy, that the best they could do was the next day. Got another call around 11:00 AM that they had rearranged the schedule of one of their technicians and he would be at the house around 4:00 PM ...THE SAME DAY... Technicians came as promised, replaced the sump pump and all is well. Technicians were prompt, professional and courteous...a tribute to their company. What makes this incident stand out is that this occurred at the height of the flooding season when demand for this type of service is rampant and yet this company went out of its way to respond to its customer more than 60 miles away...kudos to the office manager Doug, and service representative Christy, who both define and represent outstanding customer service to the hilt!!!

The crew worked very hard and professional. Great job.