Get matched with top house leveling pros in Fairfax, VT

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says, “Should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances.” I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is hostage. Even Airbnb’s offer full refunds on deposits within just a few days of people’s arrival date. 3 days to cancel with service not scheduled for 6 weeks out, “C’mon man.” No materials were used. No service workers’ time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees, because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control of how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I didn’t spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed like a nice enough guy. No answer. No call back. I will never seek out this company’s services again and I will actively discourage others from doing so but, based on my experience, I expect they really don’t care."

"Very pleased with JNG! Neil and his crew were excellent. Replaced by fromt porch for less than half what I was quoted from another local builder. Worl is top-notch! I also had some work done on my garage doors, had a new sliding door to the deck installed, and roof, flashing and fascia repaired. All was done quickly and I couldn't be happier with the results. I will definitelyuse JNG again this year, have another list of projects for them to do!"

"Andy was hired to remodel a bathroom, and turn an old kitchen into a playroom. He also ended up redoing a hallway. I cannot say enough great things about him & his company. Timely, great communication, amazing work, and so honest and reliable. He went above and beyond to make sure everything was exactly the way I had dreamed it to be. I have nothing but praise for him. Absolutely will hire him again!"

"slow response times. no onsite visit, so had to confirm all measures myself. good product in the end."

"I was not impressed with this companyâ s work at all. They didnâ t do what they said they were going to do and rushed through the project. We have two cracks in our foundation that we needed repaired and all they did was dig up around the foundation and slap some tar on it. I was told they were going to put stone against the foundation so it would drain right down to the perimeter drain and they didnâ t do it. They just put the clay back. Then the crack in the front they didnâ t dig down deep enough and didnâ t repair from the outside like they said they would. Again they just slapped some tar on it. When they put the material back they didnâ t tamp it as they went back up, so it kept settling and cracking. They took weeks to come back and put grass seed down. The top soil they charged me for they never even got they used stuff I had left over from a different project (which wasnâ t enough). And when I called to complain that they didnâ t tamp it, they had a guy come tamp it. He literally tamped it for 5 mins and spent the rest of the time leaning against the tamp playing on his phone. My step father had to come with his own tamp and it dropped another 5ish inches after he tamped it. And to top it all off the crack in the front still leaks. They didnâ t do anything I asked and didnâ t want to come back to fix/finish anything. I would not recommend them especially for what they call â smallâ jobs. They might of had a lot going on and bit off more then they could chew when they did our project, but they certainly didnâ t make it right either. I was told they would come back and fix the crack in the front and they never did."

"They did excellent work and the problem has been resolved"

"Dynasty Decking has my vote for best construction team. They are not only honest and trustworthy but kind and understanding. They worked with my budget and troubleshooted with me so that I got the best possible results. I recommend them to all my friends and family. They’re even certified through the state unlike a few of the other people who gave me outrageous quotes."