Get matched with top countertop repair pros in Waterford, VA

"If you want to work with someone condescending, rude, confrontational, unprofessional, and whose contractors workmanship is probably the worst I have ever encountered in my 30 years of working with contractors, THIS IS YOUR GUY. I can ramble on about the false promises, the horrible workmanship, the constant delays, the lack of communication, the rude and confrontational text messages. I guarantee Mr. Shank will in fact respond to this review and try to flip the script and blame it all on me somehow. He talks very poorly about all his customers well at least the ones he doesn't like. Not sure what that is based on although I do have some idea what is based on. But he never made anything explicit, so I can't make accusations that he is a racist. So I am definitely not saying he is a racist because he didn't do anything racist. But if he was a racist it would explain why he didn't give two poops about doing good work for multiple projects I provided him. I also have multiple properties and was hoping to make Mr. Shank a lifelong contractor. In a nutshell, he has done 2 projects for me at 2 properties. One was installing a threshold for a glass enclosed shower stall. His crappy sub contractor (they are not employees) despite him saying they are employees, did not install any grouting on the threshold. Fast forward 1 year, and mold is popping up all around the threshold. Rather than dealing with this individual, I hired another contractor to fix up his mess. Second job, and my second mistake, I hired him for a full scale home renovation for around 50K. That project was an absolute disaster. He took 3 months to do what he promised to me verbally would be a 3 week job. I don't really want to spend 1 hour writing down all the crap he did wrong. I'll try so sum up the highlights. Ripped out old flooring, promised to make new flooring level after installing new concrete by using lasers. New flooring is totally not level and as bumpy as walking on your local trail. The shoe moldings around the flooring look like a child installed them. I had to argue with him to get him to regrout the bathroom which was in his contract in the first place. I can go on and on. For sure if you are someone that Mr. Shank likes and match his criteria of what he likes, whatever that could be I have no idea definitely not race related. He may do a great job for you and that may explain the great reviews. I myself had a horrible experience with Mr. Shank and his group of sub contractors who just plain do terrible work. Ignore my review or take it seriously, frankly this guy will keep getting business cause he's a great salesman. Even has a LinkedIN profile to show how professional he is. Epic scammer and fraud. Stay away."

"Working with usa marble & granite was a breeze. I came in looking to replace my 17 year old kitchen countertops with a specific budget in mind & had a very limited budget. Without any hesitation Frank at the showroom showed me all the available options for my budget including their wide variety of remnant selection as well. After my order, within a week the old countertops were removed and the new ones were installed. I am very satisfied in every aspect from their lovely people, speed, and quality of workmanship. I would recommend them to anyone looking to replace their countertops."

"Excellent customer service. Excellent finished product. West Shore Home came to install a shower in one bathroom and bathtub/shower in another bathroom. Their customer service is top tier! They took extra caution to ensure they didn’t damage or disrupt my home or other furniture as they carried their equipment in and out of the house. They encouraged me to see the progress as they worked. (Nothing to hide is always a good thing.) When I expressed surprise and disappointment with one aspect of the design, they immediately began solutioning the issue."

"OK, so Mr. Frank was very professional. All his team was very professional, very polite. They were on time and they went far and beyond of what they were supposed to do and did not charge me more than what they said, so I am very very very satisfied with the work that Frank did, and I wanted to thank him team for being so wonderful and such a great People, we don’t get that anymore in America, but he definitely gave me that. And I’m so happy that I hired him. I had five different people that I got proposals from, and I called all of them multiple times to check on things. And definitely Frank. He definitely made this right. So if anybody needs a Plumber, that’s the guy needs to be hired once again. Thank you very much for all your services. And I recommend Frank to anyone that needs plumbing work done Thank You,"

"The owner came out and looked at some water damage we had in our basement . He promptly sent an employee to fix the drywall and paint our bathroom . They also fixed a damaged door and replaced the baseboard . They did a great job !"

"Everyone who had been out has been excellent"

"They did a fantastic job "

"From the first visit for making an estimate, the work was thorough, collaborative, efficient, and rapid. The technicians were skillful, thoughtful and punctual, and they communicated with me and with Mr. Peter Rivera, their supervisor, regularly and effectively. The price for the job was favorable when compared with other estimates. I have recommended Peter Michael Construction to two other condo owners in my building. I couldn’t be more satisfied."

"We just had the original kitchen in our 1968 house gutted and renewed by Vienna Prime Custom Kitchen & Bath (Prime Custom). BLUF: We highly recommend you consider them in your due diligence efforts to find a reliable & quality K&B contractor. Good internet reviews were a significant factor in selecting potential bidders for the refurbishment of our kitchen and two full bathrooms; that’s why we are submitting this robust positive feedback. In fact we are putting our money where our mouth is by awarding the refurbishment of our two main bathrooms to Prime Custom. These two combined projects are more costly than the kitchen was. Our procurement strategy was to hold back the bathrooms until they proved themselves with the kitchen. They came through in spades. Our kitchen journey from planning, contracting, detailed design, execution and final delivery was by no means a cakewalk but Prime Custom was an outstanding partner and delivered a quality product. We trust them! Believe me, we were a bigger “PitA” than any customer under the sun but Prime Custom Prime was collectively patient, understanding, informative and most importantly tolerant of their sometimes-antsy interior design challenged clueless customer. Their team, including an involved owner, consisted of Filiz the designer (PC Vienna), Nick the PM (PC Arlington), and several company employed skilled tradesmen in all disciplines, including the après project cleaning crew that were “the Best”. Even with a professional and organized contractor team doing quality work, the vagaries of ripping out and replacing a kitchen is a taxing psychological rollercoaster. Despite a detailed Statement of Work (SoW), there were lots of moving parts with so many big and small decisions throughout the project. Prime Custom did a masterful job “herding cats”. The project was 95% complete in three weeks and we were able to reclaim our new beautifulyl retooled kitchen by the middle of the fourth week. We did our homework. We developed three pages of bulletized line items, one for each room in our SoW. After interviewing a dozen K&B contractors including onsite visits and receiving half a dozen bids on our very comprehensive SoW, we culled the list down to three potential providers. Prime Custom matched the low bid for the kitchen with one contractor and the two bathrooms of another. We decided to go with Prime Custom with the hope of their doing all three rooms after they proved their worth on the kitchen. Our strategy has worked so far. We will update our review after Prime Custom completes the two bathrooms. It pays to be anal in working on home improvement project contracting, no matter how painful."

"Click did a great job updating our kitchen and sunroom. Both rooms were last renovated in the 1970's and definitely needed some attention. Alan listened to our requests, made recommendations, and brought the whole thing together. My family left town for duration of the work and Alan did a good job communicating and sending pictures. Work was completed on schedule and within budget even with the unexpected things you find in an older home. Highly recommended."