Get matched with top dryer vent cleaners in Thaxton, VA

"Hired Mark to clean dryer vents as we had a clog. He did state that it wasn't installed properly, with parts only held up with installation, and a couple sections come apart. There was a burning smell from my dryer, which never happened before, and he stated I needed to call an appliance repairman for that, but that the vents were fixed and clean from dryer to outside vent. (His website states you will receive before/after pictures, which I wasn't provided.) When my husband came home, he discovered there was good airflow coming from the dryer and no more burning smell (that was from the constant running with no airflow in the vent for the 1 1/2 hrs he was here). We looked in the vent from outside and saw a clogged vent. When I reached out to Mark to ask him to come back out, he canceled the appointment due to car trouble and stated he could come the following Monday. (I'd already been without my dryer for 3 weeks.) I told him about the clogged pipe and he responded by stating it wasn't his fault and that it was clean when he left, implying it was something I did. I hadn't touched the thing since he left. He said it could be because it wasn't installed right to begin with, but it has worked for over 6 years. He said I had to trust him that it was clean when he left. He never even thought to take responsibility for the job done. My husband took down the clogged section, that clearly hadn't been cleaned at all, cleaned it out and now it works perfectly. I sent pictures of the clogged pipe to Mark and he never responded. Not even to say sorry. The thing is, if he would have taken responsibility and not tried to blame the customer or make the number of excuses he did, I would have waited for him to return to finish the job and would have a left a glowing review."

"Very knowledgeable and prompt."

"Great deal, great service, and they are all beyond professional and courteous. Cannot explain to you enough how happy I am with the service I received!"

"Top notch work! These guys really want the customer to be happy with the job. I had 200 Amp Service installed plus a 50 Amp sub-panel on a new garage. Brad Basham came out to do the estimate and he was one step ahead of me the whole way knowing exactly what was needed for a quality job exceeding my expectations. He suggested a surge suppressor on the panel for my needs before I did after describing my requirements and use of the electric service. I wanted a particular sub-panel for a 50A RV hook-up and he understood why and went out of his way to get the proper equipment. The guys showed up and did a better job than I could. They would even ask for my input on multiple ways to run the service and sub-panel to make sure the customer was happy. Unbelievable top notch work from start to finish."

"Be very careful. we chose him because he made a big deal about how good his work is and how quickly he can finish projects. JMS started building our home in January of 2019. By October of 2020, he was $100000 over budget and the outside wasn't even completed, additionally, the basement walls were leaking. He spent a year saying he would fix the leaks, then ghosted us. We had to hire a lawyer to get his attention. Now almost 4 years later, the wall is failing and he still refuses to accept responsibility. He gives references who are friends or family. BEWARE."