Cook Siding & Window Co Inc
About us
Family owned & operated. Additional Contact - Jesse Cook. Additional email - [email protected].
Business highlights
Emergency services offered
71 years of experience
Services we offer
Entry & Sliding Doors., Windows, awnings, carport & patio covers, columns, doors, guttering, leaf protection, post, railing, roofs, screen rooms, shutters, siding, sun rooms
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.77 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 29% | ||
| 43% | ||
| 14% | ||
| 0% | ||
| 14% |
Showing 1-7 of 7 reviews
Barry B.
Jan 2020
I strive to be honest and fair with all my business dealings. I take the time to understand the task at hand and what's involved to accomplish it and during the process I verify that no corners are cut and the job is done correctly, professionally, in a timely manner and typically above the expectations of all involved. This is not the case with Cook Siding and Window specifically Jessie Cook. I discovered after the vinyl siding job on my house was complete that house wrap was left off one side of my house. Not until over 2 months did Jessie finally get his crew out to remove the vinyl siding and install the promised house wrap. No excuse for such lack of professionalism and delay to correct a mistake on their behalf. To top it off he charged me full price!
Response from Cook Siding & Window Co Inc
"CSW feels that we were more than fair in this situation. Alot of the facts have been left out of his review. The house is vacant and being fixed up for resale and it had been gutted and new housewrap put on there. Upon initial inspection we were unable to see behind the housewrap. When the installers got there we found that the wood behind alot of the housewrap was coming loose and/or bulging. When the old vinyl siding was removed a large portion of the siding nails were still hanging out of the wall behind the housewrap. Our installer didn't want to do the job with all the extra work involved. CSW ended up paying the installer close to double what we would normally pay to get the house done. Most companies would have either not done the job when this was discovered or went back to the homeowner requesting a significant amount of extra money. Being that it was a referral and how we try to operate we just went ahead and did the work and didn't say anything. However, the homeowner did mention that he wanted us to put new housewrap on the left side that it had some areas of concern. Our installer neglected to put it on thinking it didn't need it and finished the siding. Once I discovered this I sent 2 different service crews out to attempt to take the siding off this side and put new housewrap. Both crews came back and could not do it because there was a dumpster sitting about 2 feet from the wall and there was no way to set up ladders. Finally after our service guys made another attempt we sent a crew out to set up scaffolding and attempt to do it with the dumpster in the way and completed it. The job looks great and I would be happy to give anyone the address to look for themselves. This review boils down to CSW refusing to give the owner an extra discount. We had already spent more than he paid us with the extra work and being that we didn't charge him for all that he got an exceptional deal on the work and an exceptional finished product."
Robert D.
Mar 2018
very good. They fixed a damaged gutter and cleaned them.
Response from Cook Siding & Window Co Inc
"Mr. [Member Name Removed], Thanks very much for the kind words! I really appreciate you taking time to review us. Sincerely, Kyle Cook"
Mark C.
Oct 2017
Good experience, but not great.
Kathy P.
Aug 2016
Great job with most everything. Cleaned up after their work. Came back and fixed a porch light. We like the Windows. However, the original windows on front of the house are Tudor style and we love them, decided to keep them. When they wrapped them the wrap covered over the bottom of the windows which open out, so there was no way to open them. I was asked "do you ever open them?" They had to take the wrap off these windows which left holes in the wood and chipped paint. We were told they do not do paint. We couldn't believe that they didn't fix a problem they created.
Kenneth O.
Mar 2015
Great service and price.
Response from Cook Siding & Window Co Inc
"Thank You for your business and please let us know if you ever need anything else. Kyle Cook CSW"
BRIAN B.
Dec 2014
unknown
Response from Cook Siding & Window Co Inc
"[member name removed] Thank You so much for your business, if we can help you with any future projects please let us know. Thank You, Kyle Cook"
Jonathan L.
Jun 2014
The salesperson showed up on time and gave the requested quote promptly. We accepted it the same day. Although she promised the work would begin in 1-2 weeks, no one contacted us and nothing was scheduled until we called them again after 4 weeks. The technician doing the job was apparently uninformed about its scope and began to remove all the siding on that side of the house. We noticed the excessive removal and stopped him but not before he had removed and damaged a number of 'good' pieces of siding. The supervisor stopped by and instructed him to replace the excess, but it was damaged and so they had to cut down those pieces to remove the damages, resulting in an excessive number of seams in the repaired area. The technician was sent alone for the duration of the job, even though most of it was conducted high above the ground (wrapping the 2-story columns). This made the work go very slowly since the technician had to frequently climb up and down the ladder. For this reason it took almost 3 weeks to complete the job, which should have been done in just a few days had there been two men working on it. On the other hand the overall work was done professionally and we're satisfied with the overall result. The technician did a very good job cleaning up all excess materials afterwards. In spite of the fact that he smoked, he took all butts with him rather than littering them on the ground, which has been a problem with other contractors in the past.
Response from Cook Siding & Window Co Inc
"I want to apologize for the miscommunication on your project, it is certainly not our intent to give false information and I have spoke with the salesperson involved and made them aware about lead times and also making sure they go over the job in detail with the installers so that everyone is aware of the scope of the work. I am very sorry for any inconvenience we have caused you but hope if you have any needs in the future you will contact us and we will do a better job for you. Please contact me personally if you have anymore concerns. Steven D Hodges Sales m Manager Cook Siding & Window"
Licensing
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FAQ
Cook Siding & Window Co Inc is currently rated 3.7 overall out of 5.
Cook Siding & Window Co Inc accepts the following forms of payment: CreditCard
Yes, Cook Siding & Window Co Inc offers free project estimates.
No, Cook Siding & Window Co Inc does not offer eco-friendly accreditations.
No, Cook Siding & Window Co Inc does not offer a senior discount.
Yes, Cook Siding & Window Co Inc offers emergency services.
No, Cook Siding & Window Co Inc does not offer warranties.