Get matched with top glass and mirror pros in Tappahannock, VA

"I have been a customer/consumer for many years. The products are manufactured to the very highest quality possible. Packing & shipping are the Industry Standards. Customer Service is the benchmark of the business. Every company should use J Display Case as their Business Model ! Kudos !!!"

"I have had my windshield replaced on a previous car by Safelite and it was easy and they did a great job. This time was a very different story. The first appointment was at my work and the repair guy showed up in the time window but quickly saw the windshield ordered for my car was not going to fit my car. He seemed frustrated the wrong windshield was ordered by the office given they have my VIN. I got a new one ordered and the second guy showed up on time at my house. He took the windshield out and saw it wasn't going to align with my rearview mirror - he said this is common for after market windshields. He went back to the warehouse and got another one. It didn't fit. He said he was going to have the office order a OEM windshield but it could take a week since insurance had to approve it. No big deal, went about my day. Got a text saying a guy was coming out between 12 and 5 later that day. I was out and called the office to confirm, the lady said to go straight home because the repair guy was on his way. I cut errands short and ran home. I waited around for 2 hours and called the office again. The woman who picked up the phone didn't realize she picked it up because I heard a lot of background noise, some inappropriate language, and then she hung up. I called back and the lady who picked up this time said she didn't know when the repair guy was coming and I cancelled because I had a commitment that afternoon and needed my car. Got it rescheduled for their service center the following Friday. Dropped my car off for a morning appointment and was told it should only be two hours. I called that afternoon to check on my car and was told they would call back with an update. When I was called back I was told the guy took my windshield out at put the wrong one in because he didn't check to make sure it would fit first. They had to keep my car overnight to get one that would fit in the next day. I needed my car because I have a car seat and my daughter was at daycare. I tried to get a manager and was told she was on vacation and I was out of luck. The next day the guy put a windshield in that fit the car, but wasn't the right one - rearview mirror didn't align correctly. A week later a repair guy came out to my house with FINALLY the correct windshield and replaced it with the correct one, and it took him less than two hours. When I spoke with the manager about the issues she kept saying it wasn't their fault. I understand things get mislabeled, but I'm not sure why the third guy took my windshield out without making sure the one they were putting in would fit. The first two repair guys checked. It is unacceptable to keep someone's car hostage overnight for a simple two hour repair. Manager just had excuse after excuse. The district manager was apologetic when I spoke with him and wanted to make things right. There is clearly some mismanagement at this location from the manager to office staff to repair staff. However, the three techs who came out to my car were great. If you have a simple windshield I'm sure they can do it correctly, however, if you have any technology in your windshield I would look elsewhere. Or, go to a different location - not the one in the city."

"We were unable to get the variance permission from Fairfax County to allow the construction to proceed (after 2 years of trying). We have tried to cancel the contract with Total Remodeling Systems, and they have been completely unresponsive. We have sent 3 letters, 4 emails, and left half a dozen messages. We cannot get anyone to acknowledge that we want to cancel the contract, and we cannot get anyone to provide us with information about a refund (or partial refund) of our 20% deposit. We have been trying for 6 MONTHS to get a response. NOTHING!!!"