Get matched with top fountain pros in Sumerduck, VA

"Mark and his guys were great. It did take a while to get in touch with them initially, but that is because I was calling during a very busy time of year, so if you don't reach them immediately, just keep trying. The guys came on time, did a great job eliminating the leak in my pond and rebuilding a nice looking waterfall. I would definitely hire them again. The B rating on price is only because I am used to hiring someone who used to repair ponds for fun and charged hobbyist prices. Unfortunately, he passed away recently. Mark's prices were right in line with the other professional pond companies, I just had sticker shock because I was not used to hiring a water feature professional."

"Absolutely excellent results. Artistic composition. Very nice builders. I was so pleased with the results that several months later I had a second pond constructed. Hire with confidence!"

"Very prompt and project done on time!"

"Communicates well with clients and provides solid service."

"We chose Suncrest based on good reviews on Angie's List and a good feeling we had during our initial meetings with John. Their price, while not the lowest, seemed fair and transparent. Now that we are 1 month past completion, we are happy with the final product, but the experience of working with Suncrest was pretty unpleasant and we would never work with them again.
The project was supposed to take 4 months and it took 6 months. I understand that delays happen, but they were almost never communicated to us. The crew just wouldn't show up, often for a week at a time. John (owner) and Bryan (foreman) seemed to have no idea what was going on with the other person, and we had an extremely difficult time getting them to call us back. Bryan rarely communicated our change requests to his crew on the ground, so work would have to be redone, or was delayed further while we worked this out. Suncrest also had bad relationships with many of their sub-contractors. The work done by some of them was sub-par. For example - the new AC unit was poorly installed and flooded the living room floor. It was very hard to get the HVAC sub to fix this, since they wouldn't return John's calls for a week.
Bryan was supposed to be the foreman, but I felt like we had to nit pick every little details or Bryan would do things in an easy, slipshod manner. For example, they would miss areas of trim painting and then request payment for finished the trim portion of the work. Or they would say the kitchen cabinets were finished, when upon closer inspection by us, several of the doors wouldn't close properly. We felt like generally they had poor attention to detail. For example, all of the existing door hinges and door knobs in our house are gold, but without asking, they installed silver hinges in all of the doors, which doesn't match the gold knobs. Not a huge deal, but when you are paying over $100K, you expect that they will think about things like this.
The only positive part of working with them was the price. Overall we came in less than $10K over the estimate, all due to upgrades and additions to the project we request midway through the work. John was very fair about the prices of the change orders and didn't try to take advantage.
So overall we are happy with the final product, although it took a lot of "harassing" John and Bryan to make things right before we would pay them. But terrible communication means that we would never use them again, nor recommend them to any friends.

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"They exceeded our expectations. Quick, tidy and friendly!"

"Up until contract signing this company was amazing. They sent out estimators on several different occasions when I changed the parameters of the project, they would answer calls immediately, or respond to emails promptly, but that all changed once I had signed on with them for the project.
Starting the second day of the project (which was estimated at two weeks to finish) there were problems, mainly that no one showed up. Thinking that Maxsell knew what they were doing I did not inquire why they had not shown up, or communicated any reason why they were not there. The third day was the same story, no workmen showed up and I received no call/email/text about why. On the fourth morning I tried calling, emailing and texting, but got no answer until the end of the day letting me know that the mason had called in sick (no masonry work was actually performed until several weeks later).
Around the fourth week I was contacted and informed that they had chosen a different product and that they were loading it on the truck at the moment, but they had never discussed using a different product, and after I looked it up I found out that the new product did not include any of the warranties that the original had. Needless to say I was upset, but with a written guarantee from the company I felt I could let this slide.
Over the course of the six week project (I was told that it would be two weeks at the most) I spoke with the contractors less than a handful of times, mostly because they would not answer calls, the voice mail boxes were full and messages could not be left, and when contacting their office they would only reply through text or email.
So if you can wait 4-5x the estimate they give you, and you don't mind never being able to contact them, these are the contractors for you.
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"The valves were replaced with brass valves, adapting the pvc pipes. The job took less than two hours, and the material can not cost more than $150."

"Clark and his team did a great job. Of the contractors we looked at, they best understood what we wanted. Competitively priced and excellent quality. Would hire again!"