Get matched with top fountain pros in Midland, VA

"Mark and his guys were great. It did take a while to get in touch with them initially, but that is because I was calling during a very busy time of year, so if you don't reach them immediately, just keep trying. The guys came on time, did a great job eliminating the leak in my pond and rebuilding a nice looking waterfall. I would definitely hire them again. The B rating on price is only because I am used to hiring someone who used to repair ponds for fun and charged hobbyist prices. Unfortunately, he passed away recently. Mark's prices were right in line with the other professional pond companies, I just had sticker shock because I was not used to hiring a water feature professional."

"They are the best you could ever run into. They did a magnificent job. They are phenomenal."

"We enjoyed the pond he created for us!"

"We chose Suncrest based on good reviews on Angie's List and a good feeling we had during our initial meetings with John. Their price, while not the lowest, seemed fair and transparent. Now that we are 1 month past completion, we are happy with the final product, but the experience of working with Suncrest was pretty unpleasant and we would never work with them again.
The project was supposed to take 4 months and it took 6 months. I understand that delays happen, but they were almost never communicated to us. The crew just wouldn't show up, often for a week at a time. John (owner) and Bryan (foreman) seemed to have no idea what was going on with the other person, and we had an extremely difficult time getting them to call us back. Bryan rarely communicated our change requests to his crew on the ground, so work would have to be redone, or was delayed further while we worked this out. Suncrest also had bad relationships with many of their sub-contractors. The work done by some of them was sub-par. For example - the new AC unit was poorly installed and flooded the living room floor. It was very hard to get the HVAC sub to fix this, since they wouldn't return John's calls for a week.
Bryan was supposed to be the foreman, but I felt like we had to nit pick every little details or Bryan would do things in an easy, slipshod manner. For example, they would miss areas of trim painting and then request payment for finished the trim portion of the work. Or they would say the kitchen cabinets were finished, when upon closer inspection by us, several of the doors wouldn't close properly. We felt like generally they had poor attention to detail. For example, all of the existing door hinges and door knobs in our house are gold, but without asking, they installed silver hinges in all of the doors, which doesn't match the gold knobs. Not a huge deal, but when you are paying over $100K, you expect that they will think about things like this.
The only positive part of working with them was the price. Overall we came in less than $10K over the estimate, all due to upgrades and additions to the project we request midway through the work. John was very fair about the prices of the change orders and didn't try to take advantage.
So overall we are happy with the final product, although it took a lot of "harassing" John and Bryan to make things right before we would pay them. But terrible communication means that we would never use them again, nor recommend them to any friends.

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"They exceeded our expectations. Quick, tidy and friendly!"

"Working with Mike (the owner), Jose (the lead craftsman) and Angel (his skilled assistant) was an absolute pleasure.  Mike is a very knowledgeable and nice person.  He responded well to all of our questions and concerns, and educated us about the intricacies of stone work.  He made sure that we understood precisely what to expect on this project.  Jose is an exceptional artist.  He has a great eye for setting stone and for details that make a difference.  For example, he shaped the end of the walkway as it met the stoop in a way that makes it quite aesthetically pleasing.  Moreover, we had not even thought of this or asked for it.  Both Jose and Angel did exceptional work in selecting and arranging both the flagstone (pavers) and the fieldstone (which went on the risers.  The result in front and on the side is exceptional.  The side was a half moon, and Jose and Angel cut and arranged the stone perfectly.  Moreover, both of these highly skilled men were very pleasant to work with.  They always showed up promptly and cleaned up very carefully every day.  We were thoroughly impressed with their total professionalism, and would use them again in any future projects. Mike clearly takes pride in his company's work.  He stopped by to make sure that we were happy with the finished project.  Not only did we tell him that this was a very positive experience with Maxsell, but told him that we would definitely call him for any future stone work."

"The valves were replaced with brass valves, adapting the pvc pipes. The job took less than two hours, and the material can not cost more than $150."

"Clark and his team did a great job. Of the contractors we looked at, they best understood what we wanted. Competitively priced and excellent quality. Would hire again!"