"I had a small but complicated, hard to access, and structurally essential repair job on a 60-year-old concrete deck attached to my 280-year-old Pennsylvania limestone farmhouse. I contacted several masons listed for my area on Home Advisor, and included Mr. Grady as a long shot -- I read about his expertise with historical structures and wished I had access to such an expert craftsman, but I didn't think he'd be interested in my teeny job and assumed I wouldn't be able to afford him anyway. He was the first one to return my call and to look at the job, and I thought his price was fair. I believe now it was way more than fair, considering the time he spent. He did extensive research, going over a structural engineer's report I had done previously on the deck and even examining the original architectural drawings and materials invoices from 1959. He showed up at least three times to complete the repair in stages, and has been back a half a dozen times since then to check the job -- and my location is not exactly in his neighborhood. He accepted only enough payment in advance to pay for lodging for himself and his assistant when they stayed nearby one night in order to be there early the next morning. He gave and continues to give free advice about preserving my stone house and patio. If you prod him a little, he might even share some of his personal philosophy, earned over a lifetime of work that is clearly more of an art form than a job to him. Overall, I'd say you can hire one of many competent contractors and get an adequate job, or you can hire Mr. Grady and get superior work by someone who cares about your property as much as you do."

"Provider was suppose to return and finish laying sand on the patio. Since job was very close to complete, I paid him rather than wait. I never heard from him again. The sand has since washed out in spots and another provider is correcting the situation with polymeric sand. Other than the sand issue, the patio looks good in the way it is laid out. Provider was punctual, and the project went very fast considering it was in the middle of the winter.
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"ONCE WE GOT TOGETHER IT WAS GREAT"

"From the initial inquiry via Angie's List, to the visit from Chuck, our salesperson, to the installation and everything in between, I was pleased with the service that I received from American Jewel.  The customer service was responsive upon first inquiry and I received a call from somebody the same day.  When Chuck came to our house, he was knowledgeable and congenial and most of all, took the time to review all of our options and made sure our questions were answered.  He also measured and advised us that someone would call us to schedule an installer to come and re-measure before the windows and patio door were ordered.  We heard from someone the next day and within a week, the installer came to ensure accurate measurements and take photos.  We were told that once the windows were created, we would receive another call for an installation date.  I had changed the orientation of the patio door to open from left to right from the way the door was currently.  I was impressed to receive a call from the office to double-check the direction that I wanted the door because the photos had showed differently from what I ordered. I also received a call from Chuck advising that the door turned out to be a custom-size and it would be $200 extra.  He explained that was why they come back out and measure to make sure.  No problem.  About 2 weeks later, the installation day had arrived and the two guys that came were punctual and completed the job in one day as promised.  They cleaned up after themselves, removed all old windows and debris and reviewed the features of the windows and doors with me.  The quality of the windows are good for replacements and the door is solid as well.  I opted for the upgraded brushed nickel hardware which looks great.
One note to mention:  I did notice that the sash on one of the windows was bent and looked like it was damaged in transport.  The installer took note and wrote on my final bill that it would be replaced.  As of the writing of this, I haven't heard from anybody on the replacement piece, but given my overall experience so far, I have no worries that American Jewel will take care of it.
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I needed Joe and his son Tony on two occasions over the past two months.  Each time, I was met with friendly, on time service and very fair pricing.  Joe is very conscientious about doing a good job, and I like the chemistry he and his son have.  They work well together, fast and efficient.

Joe takes great pride in his work.  Of course, I'm in a rush to get things done, but after a particularly rainy weekend, Joe completed half my job one day and recommended that I wait two more days to let the bricks dry out as the humidity and moisture in the bricks were making the job look presentable but not right.  Joe wanted to do it right, which I respect.

I would use Brick Solutions again and again, and I would have no problem referring them to anyone else.

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"It was good. There were certain things that weren't covered under the plan. I'm not sure if they cut the bushes down in the back around the fence. I had to pay extra for that. They should try get me to know the schedule so I know when they're coming and when they're not coming. Other than that, it takes time to get the workers together. I like Patrick and he's the owner. The thing in the firepit was included with the mulch but he said I had to pay for the materials."

"Punctual, job well done, Able to remove fair amount of moss growing on garage roof with no damage to roof. Able to assess condition of all the roofs. Able to clean very soiled canvas awning—now looks like new! Would definitely hire 2MacsPowerWashing LLC (Justin McKenzi) again."

Surface Solutions is a local family run business that takes pride in quality work and quick response to customer needs.

"Adequately.  I had to call, after a long wait, to find out whether the replacement pane had arrived at this dealer.  The cost of $1,400 for one pane, even though it's curved, seemed pretty high.  But no choice: There's only one manufacturer, and only this one installer in my area.
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"Ferguson Home Improvements did a fantastic job.  All the work that needed to get done, was finished beyond my expectations.  The workers were very friendly.  The job took a little longer that expected, but Ferguson Home Improvements were not at fault, the weather played a major factor with the deck stain and door installation.  At the time the work was getting done, we received a lot of rain and storms.  All in all, I would highly recommend Ferguson Home Improvements. 
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