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"This is a copy of my email sent to them 3 weeks ago and I haven't heard back from them ? I wanted to share my feedback from my experience with The Drying Company. 1/ KNOWING YOUR PRODUCT The salesman assured me that they would be able to spray foam on existing insulation (Ceiling + Wall) because they have the best foam. When I asked him a second time, after another company told me that it would not work, he reassured me that it will work. So I signed with them. And when your technicians came on site, it did not work. BUMMER 2/ RECHARGING A LIFT => BEING EFFICIENT I provided a scissor lift for the technicians. And after working the whole day, they did not plug the lift in to recharge overnight. So when they arrived around 8 o'clock on Friday they could not work. 3/ CLEANING => DOING A NEAT JOB After the work was completed: The trash can was left full inside the warehouse. (See picture attached). The plastic protection was rolled up and dropped outside the warehouse alongside the dumpster (See picture attached). I have drops of spray foam on the drywall which was painted the week before they started the work & a BIG CHUNK above the restroom. (See picture attached). I am sorry but this is not acceptable. For a $35,000 job, I expected more professionalism. Even from the first day, when we had to unload your products from the truck, things were not as expected. I will not be recommending The Drying Company."

"The team, from sales to project manager to installers all very professional. Could not have been easier to get a roof done."

"Matt Epperly was very professional and new about insulation for our crawl space. He came and went under our house and took pictures. We did not know about the mold which he showed us. He made the suggestion of the spray foam and the Friction-fit rigid foam board door panel to be installed behind our existing crawl space access door. Spray Foam in crawl space rim and band joist for air-sealing and insulation. He also mentioned before the foam insulation spraying anti-microbial solution on all crawl space wood substructure. We were also told we would get free a Wireless Hygrometer. It displays the temperature and humidity both inside your crawl space. It was all accomplished in a few hours. They informed us for our protection to leave the home and come back. Everything was done neatly and no mess left."

"Great job! Super friendly and efficient. I am very happy with the service and absolutely recommend Koala Insulation!"

"Shane and his crew were awesome - removed a ton of old, nasty insulation from the attic of our investment property. Left everything spotless. Extremely competitive pricing. We will definitely use their services again."

We’re a locally owned team dedicated to making Richmond homes more comfortable, energy‑efficient, and welcoming. From attics and walls to crawl spaces, we use high‑quality insulation and careful installation to solve hot and cold spots, reduce energy bills, and improve year‑round comfort. Homeowners choose us because we communicate clearly, show up when we say we will, and treat every home with respect. If you’re looking for friendly experts who take pride in doing the job right, we’d be honored to help improve your home’s comfort.\n\n

"I called to schedule an estimate on an insulation install. Jonathan was able to come out that day! When he came back the next day to do the work he noticed that nothing needed done. Not only did he provide detailed explanations about our situation but he informed us that the level of insulation we had was above code. Despite making two trips he didn't charge us anything!!! Jonathan was super polite and customer service was on point in all the areas that matter. If I EVER need to get insulation work done I will DEFINTIELY call them."

"this company has never disappointed me and the technician who comes to service and check out my heat and air conditioning is always on point. Always A+++++."

We are a locally owned and operated company that values honesty, integrity, and treats your home as if it were our own. You will find us to be competitively priced, while still paying close attention to the details of each and every project that we are involved with. We look forward to building lasting relationships, and guarantee your satisfaction. Give us a call today to get your project started!

"The installers were professional and courteous, they cleaned up after themselves and left my home in the same condition as when they arrived. The blown-in insulation has made a noticeable improvement over the temperature on our 2nd floor."