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"Great service!"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Online repair. He has helped me in the past and I cannot say enough nice things about him. The next day I had a tiny issue and he responded immediately. Thorough. Thank you!"

"I think his name was Jeff he had to order a part for my gas logs. He kept me informed on status of part ordered and when to expect the part. "

"There are not enough words to describe how ecstatic I am with the service provided from TG & his team, and 5 stars is not enough! Long story short, I am a first time home buyer and was convinced to take a home warranty in exchange of replacing my HVAC which was from 1990. In January I began the process of trying to have the unit replaced before my warranty expired in May and the hot summer days returned. I battled with the contracting company for 5 months and they dropped the contract 4 days before my warranty expired. After all the stress and anxiety I decided to let the warranty expire and reached out the Garner's. Dave was at my place almost immediately, they were able to find a "unicorn unit" to fit my special situation, and had everything done in less than 2 weeks at an extremely competitive price. I grew up with the Garner's so I already felt at ease having their company take over, but I did not expect them to exceed expectations to that extent. Brandon, Zach and Nolan came to my house to do the change out. They were polite, clean, respectful and all around amazing. They even mopped up my hallway floors when they were done! I will never waste my time working with another HVAC company & will recommend these guys to anyone 100 times over."

"I got six estimates for replacement of my 12-year-old water heater. I went with Advanced Water Systems of Coastal NC-VA. I’m extremely happy with the purchase and installation of my new water heater. Advanced Water Systems of Coastal NC-VA impressed me at every step of the process. They provided a fair estimate, professional communication and installation, answered all my questions during the process, and cleaned up after they were done. The installation team installed a new gas shut off valve and an expansion tank, in addition to the water heater, and didn’t add on extra charges like some companies. They also insulated the pipes. I’m thankful that everything is now up to code. The plumber explained the purpose of the expansion tank, other companies didn’t even mention one. Both of the people doing the install were highly knowledgeable and efficient. I highly recommend Advanced Water Systems of Coastal NC-VA."

"Nothing but amateurs! I held this review because I was told, by somebody working for Crockett, that they were going out of business. I am not surprised that my relationship with them ended in a lie. We signed a contract to remodel our only bathroom. Initially they promised to complete the bathroom in two weeks. Not being naïve, I assumed it would take a month. One year later we settled without the bathroom really being complete. This project was marred by incompetence. The first crew had intra-crew drama that we got sucked into. After that, we never knew who was coming or when. Weeks would pass with no work. In the meantime, we had plumbing emptying into buckets, pipe stubs for taking baths but no functioning shower, and half-finished tile. One would think that a contractor with 40 years of experience would know how to set a traditional subway tile pattern. Not the case. Tile had to come off the walls three times (not to mention the time they put the wrong grout color in, tried to grind it out, and ended just scratching all the tiles). Same with the floor tile, which also had to be lifted three times. Incompetent mud and paint crews. This bathroom had to be tapped, mudded, and painted multiple times because the contractors apparently didn’t know how to mud and sand a smooth tape seam. They seemed incapable of getting the shower riser straight when I could clearly see the fix. They blamed the slow pace of supply chain problems. However, the contractor we hired to do our kitchen at the same time completed their work according to the agreed upon schedule--no supply-chain excuses there. They didn’t respect our house; we had sheet rock mud and paint on the floors and on our furniture. Drop cloths seemed to be an alien concept to these folks. In sum, if you want incompetent people tearing into your house, then, by all means, Crockett is for you."