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"I’ve been a loyal Snell customer for years, but this recent experience was deeply disappointing. After our AC failed in August, Snell diagnosed a leaking evaporator coil. We chose to replace the system through them, and the salesperson took time to evaluate the setup in advance. However, on installation day, the crew arrived without the correct ductwork and had to make adjustments on the fly. Unfortunately, the adjustments were poorly executed: • The Aprilaire humidifier was mounted on sloped ductwork rather than a level surface, contrary to manufacturer specifications. • The hole for the humidifier was cut inaccurately. • The drain line was left kinked in multiple places. Aprilaire support later confirmed the humidifier was not installed correctly and warned this could lead to water backing up into the system — a concern I had raised with the installers before they left. Despite multiple follow-up attempts, I received no meaningful response. I was told my concerns would be escalated, but no one followed through. This was a major investment, and I now feel I need to bring in another HVAC team to correct issues that should have been resolved from the start. I’ve recommended Snell in the past, but I can’t in good faith do so now after this experience."

"The repair work was well done. I had no idea it would take 2 people. The first quote was for a lower price but then they did not have the parts so I said OK to the more expensive option. But then they were not able to do the more expensive option so they went and got the part for the lower price option. But ultimately they charged me for the higher price option. I have called three days in a row and have not been able to resolve the price discrepancy."

"No, I hired the R&r to repair my HVAC and install some light bulbs. The furnace is still not working and obviously the work was not completed. They were paid twice for the initial work because the contractor indicated that they did not receive the PayPal that was sent to them on 10/21/2025. Contractor requested that another payment be sent via Zelle with the understanding that the PayPal payment be returned or canceled. I have not heard from contractor regarding work or refund and I am still waiting on my returned funds via PayPal. "

"I hired Daryl to convert my electric stove to gas. He was very friendly and charged a very reasonable price. He even called back about a week later to check his work. He wanted to know if after cooking had I discovered it not being level or any issues. I had no problems and appreciated that he was concerned with the quality of his work. I will call Daryl first if I have a project and find out if it is in his wheel house"

"Excellent customer service. Excellent finished product. West Shore Home came to install a shower in one bathroom and bathtub/shower in another bathroom. Their customer service is top tier! They took extra caution to ensure they didn’t damage or disrupt my home or other furniture as they carried their equipment in and out of the house. They encouraged me to see the progress as they worked. (Nothing to hide is always a good thing.) When I expressed surprise and disappointment with one aspect of the design, they immediately began solutioning the issue."

"Professional, expert paintings, appeared on time. No complaints. Gate good advice on wiring home for wifi TV. "

"​I recently had a significant issue with the exterior wood trim and frame around my front door—years of weather had caused some serious rot. I called Faraway Services LLC based on a recommendation, and I couldn't be happier with the result. ​From the initial consultation, Richard was professional and knowledgeable. Richard clearly explained the damage, the necessary steps for the wood replacement, and gave me a transparent, fair estimate. There were no surprise charges, and they committed to a timeline that they actually stuck to.Richard did an amazing job and would recommend for anyone needing door repairs. "