Get matched with top countertop and backsplash pros in Dunn Loring, VA

"If you want to work with someone condescending, rude, confrontational, unprofessional, and whose contractors workmanship is probably the worst I have ever encountered in my 30 years of working with contractors, THIS IS YOUR GUY. I can ramble on about the false promises, the horrible workmanship, the constant delays, the lack of communication, the rude and confrontational text messages. I guarantee Mr. Shank will in fact respond to this review and try to flip the script and blame it all on me somehow. He talks very poorly about all his customers well at least the ones he doesn't like. Not sure what that is based on although I do have some idea what is based on. But he never made anything explicit, so I can't make accusations that he is a racist. So I am definitely not saying he is a racist because he didn't do anything racist. But if he was a racist it would explain why he didn't give two poops about doing good work for multiple projects I provided him. I also have multiple properties and was hoping to make Mr. Shank a lifelong contractor. In a nutshell, he has done 2 projects for me at 2 properties. One was installing a threshold for a glass enclosed shower stall. His crappy sub contractor (they are not employees) despite him saying they are employees, did not install any grouting on the threshold. Fast forward 1 year, and mold is popping up all around the threshold. Rather than dealing with this individual, I hired another contractor to fix up his mess. Second job, and my second mistake, I hired him for a full scale home renovation for around 50K. That project was an absolute disaster. He took 3 months to do what he promised to me verbally would be a 3 week job. I don't really want to spend 1 hour writing down all the crap he did wrong. I'll try so sum up the highlights. Ripped out old flooring, promised to make new flooring level after installing new concrete by using lasers. New flooring is totally not level and as bumpy as walking on your local trail. The shoe moldings around the flooring look like a child installed them. I had to argue with him to get him to regrout the bathroom which was in his contract in the first place. I can go on and on. For sure if you are someone that Mr. Shank likes and match his criteria of what he likes, whatever that could be I have no idea definitely not race related. He may do a great job for you and that may explain the great reviews. I myself had a horrible experience with Mr. Shank and his group of sub contractors who just plain do terrible work. Ignore my review or take it seriously, frankly this guy will keep getting business cause he's a great salesman. Even has a LinkedIN profile to show how professional he is. Epic scammer and fraud. Stay away."

"Made appointment for them to come over for an estimate (which they charge for) between 9-12 today. They are a no show. I wasted the whole morning on them. DO NOT recommend."

"We recently have our basement finished. I was looking for a trusted and reliable contractor for quite a while. I feel very fortunate that finally I found one. The first time I met Syed from Stellar Remodels company, his honest response left me a deep impression. He is approachable and knowledgeable and experienced in project management. He has worked for many years in the construction field. Syed laid out the entire process very simply for us to understand. It was a very straightforward process. The price he offered was reasonable and great. The construction team led by Ainea was incredible responsive and prompt throughout the entire process. They were great getting back to us with answers to all our questions, and flexible with scheduling. The workers were always on time, nice, kind, and respectful of our home. When we had concerns or issues, they quickly resolved them with extreme professionalism and competence. They did an excellent job from many angles. The transformation has exceeded our expectations. Their work is meticulous and thorough. Their ability to get inspections and necessary permits so smoothly made the entire experience stress-free for us. After a couple of months when the job was done, and I couldn’t be happier with the final finished product which took me by surprise. The finishing product was extremely neat and professional with great attention to detail. The transformation exceeded our expectations. It has proved that we have made the right choice and decision to hire this company to get our basement finished. Thank you all for what you have done to make our basement beautiful. I am so glad I went with your company! I highly recommend this company to anyone looking for quality workmanship and excellent service!"

"Working with usa marble & granite was a breeze. I came in looking to replace my 17 year old kitchen countertops with a specific budget in mind & had a very limited budget. Without any hesitation Frank at the showroom showed me all the available options for my budget including their wide variety of remnant selection as well. After my order, within a week the old countertops were removed and the new ones were installed. I am very satisfied in every aspect from their lovely people, speed, and quality of workmanship. I would recommend them to anyone looking to replace their countertops."

"They did a great job and were creative with their solutions"

"Excellent customer service. Excellent finished product. West Shore Home came to install a shower in one bathroom and bathtub/shower in another bathroom. Their customer service is top tier! They took extra caution to ensure they didn’t damage or disrupt my home or other furniture as they carried their equipment in and out of the house. They encouraged me to see the progress as they worked. (Nothing to hide is always a good thing.) When I expressed surprise and disappointment with one aspect of the design, they immediately began solutioning the issue."

"In 2022, we had EMSI build an addition. In Jan we asked our kitchen contractor to check the mudroom flooring because it felt unstable. EMSI had tried to level the mudroom flooring using random pieces of plywood (see attached photos). Even worse is the job they did in our powder room connected to the mudroom. When the team pulled up the mudroom flooring to see the plywood they noticed some mold in powder room. The toilet in the powder room was installed incorrectly, had been leaking into the insulation for the last 2 years, and the insulation was full of mold. All of the mudroom insulation and flooring had to be replaced and the toilet reinstalled. I sent the photos to EMSI. No one responded. The EMSI team's shoddy construction put my kids' health and safety at risk. Worse, they don't seem to care as they have never responded to my emails. Do not work with this team under any circumstances."

"They provided several samples and had one that worked out perfectly with our new kitchen! They did a great job with the installation and even came by beforehand to get the sink we had bought to do a custom cut-out."

"High quality workmanship. Will call them again."

"The original project I hired them for was to replace leaky faucets in both the kitchen and bathroom. Frank, the owner, was responsive and professional. They scheduled the work promptly and showed up on time. Unexpected issues were discovered that required a second trip and additional work. They communicated everything clearly and the additional costs were handled separately and transparently. They also cleaned up after the work was done. I would hire them again."