Get matched with top well and pump technicians in Brookneal, VA

"If I could just rate some of the service technicians I would rate them higher and would recommend that they find a new ethical company to work for! We purchased our unit seven years ago. We had gotten a quote several months prior to purchasing our unit and when we purchased there was a sale that was $500 cheaper then the quote. They had us sign the quote sheet acknowledging installation which had ten year parts and one year labor warranty which we did not pay attention to since it was an old quote. However, the invoice we received had the correct amount that I paid and listed 10 year parts and labor warranty which now they don't want to honor. An attorney I consulted said the invoice would stand up in small claims court which I am now considering. It's just ashamed people don't have ethical business practices. I would encourage anyone looking for a new unit or service for existing systems to look elsewhere!!!!!"

"Bedford drilled a new well for me about a year and half ago, the only positives i can say is i do have water and the new lady in the office actually now answers the phone or responds to you. Its the craziest thing, the phone rings and she actually picks it up and talks to you. Its crazy. The first year you could only reach them by email or text, no one answered the phone. You left a voicemail and they would decide whether or not to call you. I've spent a year and half trying to get them to correct sloppy hookup work they left me with. I think the problem was with the prior office staff dropping the ball, but i shouldn't have pay for someone elses incompetence. Since week one I notified them of an issue and was completely ignored for months. At first they were busy on other jobs, told me they would have one of the guys call me which never happened. Then months later they told me for them to come correct the issue i had pay a service fee and open ended labor costs for something that has been ongoing since the install. Basically give them a blank check again, nope ive been down that road with them before. Service fees and labor fees should be charged for something that was beyond their control, not for sloppy workmanship. I had to spend months on a waiting list and ipaid almost $16k. The sad thing is both are probably simple fixes for them. Hire anyone else but them for the hookup, Catron, Sublette, Walkers, anyone else but Bedford for the hookup. Maybe the owner will respond to me directly when he reads this, not leave me dealing with an in-between person, honestly by now he should have called me personally. He has my number"

"I called this company bc it had good reviews & affordable price . They robed me I had a pump that need replaced cost would have been 600.00 total . Worker put new wire in & put through the pipe I had existing to the well . I asked if I pay cash can I get a discount ? I had lost my job 2 weeks ago from restructuring . I have no income coming in . After I was told $2600.00 I gave the worker $1300. Cash & he left for over 4 hours before showing up with the new parts. I called the owner again & explained to him my position I couldn’t help but cry & quote he tells me I got you . I thought ok he will give me some discount . NOT one penny did he go down . I had a total bill of $2600.00 . Wow glad he had my back ?! It would have been 4000.00 . I’ve talked to one’s professional in this business he actually raped me for what little was done & the price he got from me . Please beware women or anyone this company is rip off ! No one call him for any work . He deserves what he gets from being a liar & over charging . I have lots of friends & I will be telling all I know to tell all they know about this owner ."