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"Couldn’t be more satisfied. From quoting the job, to scheduling, to installation was seamless. Highly recommend this company!"

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We moved into our house about 3 years ago and the first thing we wanted to was get a heat pump. They were very friendly. When we were about to have the heat pump installed our sewer pipes backed up we ended up having to replace our sewer pipes and the heat pump at the same time. right after we bought the house. Both companies worked with us on some payment options without financing.

about a year later we wanted to get our heat pump removed from our basement. So we asked them to come out again to see how much it would cost to have it removed. It was the same guy who came out the first time. He told us that to remove it he would have to charge us about $3800. He told us not to have them do it because he didn't want to charge us that much. He recommended an alternative for us which worked out and save us a lot of money. I will always use New River Heating and Air for my projects because I know that they will do what's best for me not just their bottom line.

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"Mr. Tilley is to great work with and very knowledgeable. He came out the same day I called and validated my findings. Late the night before it was scheduled to install the unit I called to go ahead and replace my second aging unit as well. To my surprise, his crew showed up and installed both units the next day. I wouldn't hesitate to recommend Mr. Tilley to anyone that has HVAC needs."

"I hired this company to replace a furnace and air conditioner in July. It took several weeks and phone calls to repair a problem with the installation. It then took a couple of weeks for them to return to set the unit up for winter. They continually used "were so darn busy as an excuse. They also agreed to install a garbage disposal even though they stated they usually did not do residential plumbing. They never found the time. So imagine my surprise when I saw they were advertising a residential plumbing special Angie's List. I have made a number of requests for the warranties for my units, to no avail. They may give you a good price, but after that, good luck."

"The project was a full encapsulation by Triangle Reconstruction (TR) of a 600 sqft crawl space. I purchased an Angies List deal from TR after consulting many of the reviews (good and bad) that others had written on AL. I tend to view with a healthy dose of skepticism interactions with businesses that have gotten my attention with 'deals', but I was hopeful, given the previous reviews. So I was eager to determine, starting with the first visit from their inspector (Nate), as to whether a) the deal was going to pan out as advertised and b) how much up-sell pressure I was going to have to endure. Nate did confirm the details of what I had already purchased and though he gave me a few additional options to consider, I never felt pressured to purchase any of them. I also appreciated Nate's honesty with several of my probing questions, including one "I don't know" answer, but with a promise to investigate and find out (which he did). My direct interaction with the owner (Rob) was limited (mostly on the front end of the project), but I found him to be very responsive to my calls and emails. The majority of my interaction was with Brian, the Production Manager, who I would say epitomizes what "Customer Service" is supposed to be like (more on that later). Day 1 was mainly spent removing the old insulation and cleaning the subfloor and joists, including a bit of mold remediation. I paid extra for the mold remediation but felt it was worth it given the results, as well as my desire to avoid possible future Buyer Inspector concerns whenever we decide to sell. Day 2 involved the actual encapsulation and proceeded smoothly and quickly (they were done in a 1/2 day) and did a very thorough job. Back to my Customer Experience ... I want to highlight that during the entire process, Brian kept me well informed (with phone calls and texts) about what would be done (and when) and reiterated at least 3 or 4 times that TR did not expect me to pay a single penny until I was completely satisfied with the job. Others may say that, but I found it to be true, since the new air duct installation (by their HVAC subcon) delayed the final inspection by a week and I did not hear a peep from TR about paying up. In other words, they did not even mention the bill until after the final inspection was done and I was satisfied. Also, I'm fairly hands-on with renovation projects at my house but was never made to feel (by Brian) any annoyance with my being too 'particular' about the details of the project. Brian welcomed me to conduct the final Quality Check with him and he made corrections to the few items on my list, right as we did the final walk- (actually 'crawl')-through. Sorry, couldn't resist. All in all, this was one of the more pleasant interactions I have had with companies providing a service at my house and I would not hesitate to call TR again or recommend them to family, friends and neighbors."

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I called James at 8:20 am Saturday morning. He said he had two others ahead of me but would be at my house at 1:00 pm. He called at 12:50 to tell me he would be here in 5 minutes. He arrived at 12:55. What a pleasure to have someone show up on time, For the next 3+ hours, James worked on all three of my computers. The first computer had 6 viruses which were downloaded when we tried to download an internet game. James removed the viruses, showed me how to prevent this from happening in the future, and then correctly installed the internet game. IN addition, he updated all programs, removed unnecessary programs, and installed

new programs to improve the quality. Jim then did the same work on my other two computers, one of which was found to have 232 viruses.
I am not computer literate; therefore, I cannot recall the details of additional work James did on all 3 computers. All I know is the computers are running smoothly and quickly. The cost was very reasonable.
I will use James in the future, and highly recommend him to others.
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At B & B Services we pride ourselves on being one of the top company's in the area that brings you any services that you might need in or outside your home. We do Heating & A/C, Ductwork Cleanings, install Water Heaters, Electrical, some Plumbing, Pressure Washing, Deck repairs and builds, (General) Remodeling, and all Handyman work as well. Need a gas line run for your Stove or Gas logs, no problem, we can do it. Our customers constantly comment on our high quality of work and the high amount of attention to detail we give. With over 20 years of service experience and taking pride in what we do, we strive to master every type of project for you. When it comes to getting things repaired in your home we tackle the job big or small, so hire us today to fix it right for you the first time. We are extremely flexible with scheduling and also competitively priced. Call us today for your free estimate. We look forward to working with you. Thank you and have a blessed day.

"The serviceman did a great job in installing the new burner. Did it with ease."

Family owned business with over 10 years of experience handling all your HVAC- heating and cooling needs for residential.

"It went well and they gave a quite on future work. Replacing the bricks falling off on the outside of the chimney and sealing it
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