"They installed a new HVAC system at our home."

"Jim is local.  It went great. Jim Ferrell is a professional of the highest caliber. Responded quickly, took care of my problems, and advised me as to better means of protection than I had. He came back a second time to uninstall software that I purchased that did not provide adequate protections and installed free software that would do the job.  He did the work through remote connection, but is available on site if necessary.
For those people needing help on getting red of malware, viruses , etc. on your computer,  Jim is local, better than all thse remote out of state location providers, is a mature, highly trained professional in this area.
If you go to local computer stores you get very young people that can do a basic job, but are no where near the professional level of Jim.
I highly recommend Jim to anyone that needs these type services.
"

"We had our ancient oil-fired boiler replaced with a natural gas, modern unit and separate hot water heater. On the one hand, it seemed like anything that could go wrong, did go wrong. On the other, we are very happy with the end result. The reason for my excellent rating is that this company responded to all of the issues quickly and decently. When a water leak under the house and another issue caused us to be without water (and hot water) for a night, they sent us to a hotel and paid for it. The owner, Andy Anderson, is a stand up guy. The (many!) extra pieces of work that had to be done (some possibly caused by the workers, but equally possibly due to old piping in a 96 year old house) were done at no extra cost to us, because he stands by his company, the quality of work, and cares about his company's reputation. If one guy didn't know how to do something, another was sent to deal with it, and make it right. Andy saw to the final check personally, which meant a lot to us- the end result is a perfectly functioning boiler and hot water heater. We would highly recommend this company and we are very happy."

"There was only one hang up. When I contacted them through e-mail I indicated that I wanted to talk about installing an antique wood burning stove in addition to the chimney inspection and cleaning. The appointment was made for the afternoon on a certain day. But, the guys called that morning and left a message on my voicemail saying they could come early. I did not get the voicemail and they showed up early anyway. I was not home but my mother was there. Unfortunately, these guys did not get the word from the scheduler in the office that I wanted to talk about the installation of the wood burning stove in addition to having the chimney cleaned. So they came did they work and left. I called the workers back (since I had their phone number from the voicemail) and communicated my annoyance at the schedule change. The guy was very apologetic and offered to come back though he was no longer available at the scheduled time which I had blocked off on my calendar.
However, we ended up talking about the project over the phone and he was able to give me all the information I needed about the potential installation over the phone. He was very knowledgable and helpful. So, I'd like to give them a "B" for punctuality though that doesn't seem to really fit the situation. So they get all As despite this little hitch.
"

"The serviceman did a great job in installing the new burner. Did it with ease."

"MY AIR CONDITIONING STOPPED WORKING AND I WENT ONLINE AND GOOGLED FOR
HVAC SERVICE COMPANIES ON THE AREA, I CALLED A FEW COMPANIES THAT COULD
NOT COME SAME DAY, THEY HAD SPACE AVAILABLE  3 TO 5 DAYS LATER, I KEPT
CALLING AND WHEN I CALLED HOME APPLIANCE REPAIR HEATING AND COOLING THEY
SCHEDULE ME RIGHT AWAY, THEY HAD A TECH WORKING ON THE AREA AND THEY
SEND HIM WITHING 2 HOURS, THE TECHNICIAND DIAGNOSED THE CAPASITOR AND
THE CONTACTOR TO BE DEFFECTIVE, HE EXPLAINED TO ME THE CHARGES AND I
AGREED TO THE PRICE HE INSTALLED THE PARTS AND TESTE THE UNIT FOR
PROPPER REFRIGERANT CHARGE, EVERYTHING WAS UP TO PERFORMANCE AND MY
HOUSE STARTED TO COOL, THEY DID A GOOD JOB AND IT WAS DONE THE SAME DAY,
I WILL CALL THEM EVERYTIME IF I NEED SERVICE ON MY HOME APPLIANCES OR
HVAC SYSTEM AGAIN.
THE
TECHNICIAN WAS VERY PROFESIONAL HE TOOK THE TIME TO EXPLAIN TO ME EVERY
SINGLE THING THAT HE CHECKED AND SHOWED ME THE DEFFECTIVE PARTS, I
COULD SEE THE CAPASITOR ALL INFLATED READY TO EXPLODE AND THE CONTACTOR
WITH BLACK BURN SPOTS, TO ME THAT HE DID A GREAT JOB AND HE WAS VERY
HONEST EXPLAINING ALL WHAT HE FOUND."

"work was difficult but done well, good clean-up
"

Family owned business since 2005. With 30years plumbing w sewer and drain cleaning experience. Serving the fredricksburg area. And northern VA. Specializing in : Sewer and drain Line jetting. Camera inspection. Well pumps. Septic tank repair and replace. Drain field repair. Waterline. Repipes. Sewer line replacement.

"That went well. They did ask about doing some extra work on the furnace but I told them that it was just a brand new furnace. They seem to be professional."

"Hmmm. It took 3 tries before we got a sales person out to the house. When it came time for installation, there were problem. The installer wasn't aware we had three zones and 1-1/2 piping. We have other issues with our heating system (not Sears fault) that still aren't resolved, so it is working yet (purchase 1st week Oct. The furnace rated well in consumer reports and the warranty is better than anything that was local to our rural town (7 years on installation compared to 3 months). Sears' project management team has been very helpful in trying to resolve issues. They are committed to customer satisfaction. True professionals."