Comfort Solutions
Clean and Inspect a gas fireplaceGas, Pellet, or Wood Stove - InstallGas, Pellet, or Wood Stove - Repair+4 more
Serving Liberty, UT and surrounding areas
Approved (Corporate)
In business since 2000
Emergency services offered
Credit card accepted
"I spoke with Bill in the Ogden office when arranging my service appointment. Price was important to me and Bill quoted me $89 for the service call. The technician arrived on time. On my carpet he spread a very dirty cloth on which to lay the components of the gas log. I told him I would prefer to use my new clean tarp. In five minutes he diagnosed the issue as a clogged pilot tube and five minutes later he had it cleared it and re-assembled. The whole process was literally a 10-minute job. The technician was in and out in 20 minutes total. In addition to the $89 service call charge, I was billed $40 for clearing of the
pilot tube and an additional $5 miscellaneous material fee. I told the technician I thought the $40 unreasonable. He dismissed my comment. I ask about the Angie's list discount. He said he knew nothing about it.
The next day I called Bill. I told him I thought it unreasonable to charge more than the $89 for 20-minute service call. I told him that his initial quote was misleading. Nothing was mentioned about all the additional fees. I ask for the $10 Angie's list discount. He said I should have received it and that he would make sure I received it when my payment was processed. He did not disagree or agree with any of my other complaints or billing concerns but promised he would look over the charges before they were processed. My credit card was subsequently charged as originally billed. No Angie?s List discount was allowed.
3 months later I still have not received the $10 Angie's List discount nor was any other adjustment may to the charges as billed. The work done was good and professional. So as long as you don't care about excessive charges, go ahead and use their services.
BTW, I have used Sears to service my dishwasher and my water softener. If no parts are required Sears charges a flat $65 fee. Each of these service calls was for more than 45 minutes. I probably should have called Sears to service my Gas Log.
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Recommended by74%of homeowners
