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Generally, snow removal from a roof should occur once over six inches of snow accumulates, especially if you notice that ice dams have formed. Without ice dams, you can let the snow accumulation hit 12 inches before removing it. However, the amount of snow that is too much for your roof also depends on the sturdiness of your roof and the compactness of the snow. If your roof needs maintenance or has structural issues, it’s best not to let the snow accumulate too much for fear of collapsing.

Removing snow from your roof can help prevent ice dams, but the best thing to do is address insulation issues in your attic. If you do decide to remove the snow manually, you should always use a roof rake rather than a shovel. You shouldn’t climb your snowy roof in any circumstance, and roof rake allows you to remove the snow from the ground or a ladder. For the best results, remove snow as soon as possible after it falls.

The best time to hire a snow removal professional is long before snow falls in your area. Signing up for a seasonal contract not only provides peace of mind that your property will be cleared every time it snows, but it’s also often more affordable to sign a contract than paying for one-off services. If you prefer one-off shoveling services, you should contact your snow removal company the day before a storm is expected to schedule service. You can also call the morning of the snowfall, but this might result in delays.

Yes, most states require that snow removal companies be insured under workers' compensation. This protects the employees financially if an injury were to happen (and when dealing with ice and snow, it’s possible that injury could occur). In addition, most states require snow removal companies to be covered under general liability, which would help cover the cost of any property damage incurred during the removal process.