
Serving Ephraim, UT and surrounding areas
In business since 2010
Emergency services offered
Credit card accepted
"Computer h*** exists! My wife's work computer (an old Gateway) developed problems (required start up 3-4 times prior to
image on monitor). I had retained (at that time) a 1 1/2 yr. old Dell 745 and a 1 1/2 yr. old Dell 840 Power Edge Server from my business upon retirement. I took the Gateway to my previous Tech who transferred data to t;he Dell 745. Within 30 days the 745 began refusing to start up. I chkd. Angie's List (my previous Tech was unavailable due to her employer's business volume) and read No. Ala. Technical Svs. reviews; called Jim Ferrell who returned my call from out of town. Jim undertook the "exam' and clean-up remotely. When the problem was not resolved remotely, we agreed to meet in a highly public spot for Jim to take the Dell 745 in for service. (I might add that on three occasions of personal meetings with Jim, he was prompt to the minute).
After exam (a couple of days) Jim texted that it would appear the mother board was failing. I told him that I had the Dell 840 Power Edge Server and asked if data could be transferred to it. Jim did transfer the data, installed all the back up files (e-mail, photos, billing files, correspondence, etc. that he had backed up for us (just in case). Delivered both units back to me. We encountered a problem with our e-mail provider and setting up Outlook that evening. I called Jim who then spent another couple of hours to resolve that problem.
In the midst of all this, my wife got discouraged because of the "continuing" computer problems, went out to a big box store and bought a Toshiba laptop.The cursor would not work and she had to use a mouse to use the laptop. After 3 weeks she returned the laptop to the big box (which was most courteous in their concierge procedure).
We have been using our converted Server as a desk top station for the last month without incurring any problems. I would recommend No. Ala. Technical Services and Jim Ferrell to anyone for computer repair. I found Jim to be diligent, knowledeable, cost conscious, concerned, and reliable. Larry P. Young
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