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"Hector and his guys did a great job. He really helped get my house back on track! Hiring him again for extra work"

"I guess I dodged a bullet by being fired as a customer with Justice Inc. (have you seen all the negative reviews?) First, the tech who came out to inspect my a/c unit was great! Timely and very knowledgeable. However, when he left, he accidentally forgot a piece of equipment in my attic. When he called me to inquire about it, he had the audacity to ask if he could give me gas money to drive all the way to Robstown or meet him somewhere halfway to give it to him so it'd save him a trip back to my home. Second, I'm not sure what her name is but the receptionist who answers the phone always has an attitude. She gives me the impression she's annoyed whenever called, and people expect her to do her job. Then there's the owner himself, Jose. (I'm sure he'll write some comment on here with poor grammar, attempting to rebuttal this as he's done with so many others, but I'm exercising my freedom of speech as well as my right as a consumer) I was going through my home warranty because well, I'd just purchased my home and didn't want to drop an astronomical amount on a new unit if my home warranty would cover it. First, the report his tech provided sat on his desk for 3 full days before Jose ever filed it with my home warranty company. My first verbal interaction with him was okay and he was very transparent. I appreciated his honesty that going through my home warranty would take time and there'd be a lot of red tape. If I could have afforded to expedite the service and leave them out of it, I would have. But my hands were tied. The problem was my home warranty needed one tiny clarification on the report before they could push it through to be authorized. All they needed was to talk to Jose to get that answer. I spent weeks ping ponging back and forth between 2 supposedly professional companies, trying to get them to talk to one another. Finally, I told my home warranty rep that I wanted to be on the phone when they called Justice Inc. because I didn't believe they were actually calling them as often as they said (which Jose confirmed). So the rep conference called Justice Inc. with me on the line and I heard the conversation. He was told Jose had to answer his query and that they'd have him call the very next morning which obviously didn't happen. This phone call took place last Wednesday and the call back should have been last Thursday. This morning, I decided to call Justice Inc. instead to get an update and spoke to Jose, the owner himself. He claimed my warranty company had not called whatsoever and if they did in his absence, his reps would have conferenced him in. There are too many discrepancies to know who dropped the ball. My guess is both were at fault at some point. Where things went south and I was ultimately "fired" as a customer was when I mentioned that Jose said it would take over a month to get fixed when going through my home warranty. I was trying to affirm he was right, wanting to explore removing my home warranty from the equation, but he immediately cut me off and got defensive and aggressive. No profanity was used but he kept interrupting, and his voice was on edge, volume elevated. I kept trying to interject but he simply would not let me talk. I also detected a hint of sexism because I doubt he would have treated a man like this. His defensiveness speaks volumes and now I am fully under the impression that he purposely dragged his feet so his estimate was true, that it would take longer. People don't just fly off the handle like that if they're completely free of guilt. Thankfully, I don't have to work with them anymore. And you should not either."