Ed Kellum & Son-North Dallas
Ed Kellum & Son-North Dallas
Ed Kellum & Son, a home appliance and home electronics retailer that has been a staple in Dallas, Texas for decades, was established in 1948. Among our very loyal customers, are many third and fourth generation clients that come back to Ed Kellum & Son for their home appliance and home electronic needs. We pride ourselves year after year in offering each and every client our extraordinary service and excellent product selection. Our longevity is a testament to the trust we’ve earned throughout the years. The sign that hangs in our store says it all, “Extraordinary Service, No Excuses!” At Ed Kellum & Son, we understand that most shoppers have an idea of what they want, but struggle to find it. Our goal is to make the search easier when you’re shopping for major home appliances or electronics.
"“Extraordinary Service, No Excuses Since 1948.” So says their sign and so says their website but that’s where it stops. Beware of shopping there for your high end appliances, we learned it the hard way. They “gave” us great service when we went in their Dallas store in April 2022 to pick out our appliances for our new built that hasn’t started yet. But now, March 2023, we are at a point of scheduling an installation of appliances and came to find out that Mark ordered a wrong Wolf range (natural gas). His first reply was “it doesn’t make sense because you are in the zip code that has natural gas!” Well, that zip code was not where we are building a house, and that is not the service address on file! He obviously got it wrong by looking at our billing address and not the service address. We knew from the beginning that we needed a propane gas and because it was requested verbally (when we were in store physically) there is no paper trail to prove what we asked for. Mark accused us that we were supposed to cross reference the model number from spec sheet with Wolf website to make sure it was the right one. Just remember they offer “Extraordinary service” No where on the spec sheet does it say what type of gas range it is therefore we never caught that mistake ourselves. And now we are made to look like fools, by a high end store that advertises “extraordinary service”, we didn’t know what we were shopping for! AND they are charging us $870 plus tax to fix this issue by having a conversion kit installed! (he agreed to knock off $400 off for us). That is not a solution to a mistake that wasn’t done by us as a customer. Beware and don’t shop there, they will make you pay for their mistakes and you don’t get extraordinary service here. This is not the definition of extraordinary, period"
Vasiliy K on March 2023
Ed Kellum & Son, a home appliance and home electronics retailer that has been a staple in Dallas, Texas for decades, was established in 1948. Among our very loyal customers, are many third and fourth generation clients that come back to Ed Kellum & Son for their home appliance and home electronic needs. We pride ourselves year after year in offering each and every client our extraordinary service and excellent product selection. Our longevity is a testament to the trust we’ve earned throughout the years. The sign that hangs in our store says it all, “Extraordinary Service, No Excuses!” At Ed Kellum & Son, we understand that most shoppers have an idea of what they want, but struggle to find it. Our goal is to make the search easier when you’re shopping for major home appliances or electronics.
"“Extraordinary Service, No Excuses Since 1948.” So says their sign and so says their website but that’s where it stops. Beware of shopping there for your high end appliances, we learned it the hard way. They “gave” us great service when we went in their Dallas store in April 2022 to pick out our appliances for our new built that hasn’t started yet. But now, March 2023, we are at a point of scheduling an installation of appliances and came to find out that Mark ordered a wrong Wolf range (natural gas). His first reply was “it doesn’t make sense because you are in the zip code that has natural gas!” Well, that zip code was not where we are building a house, and that is not the service address on file! He obviously got it wrong by looking at our billing address and not the service address. We knew from the beginning that we needed a propane gas and because it was requested verbally (when we were in store physically) there is no paper trail to prove what we asked for. Mark accused us that we were supposed to cross reference the model number from spec sheet with Wolf website to make sure it was the right one. Just remember they offer “Extraordinary service” No where on the spec sheet does it say what type of gas range it is therefore we never caught that mistake ourselves. And now we are made to look like fools, by a high end store that advertises “extraordinary service”, we didn’t know what we were shopping for! AND they are charging us $870 plus tax to fix this issue by having a conversion kit installed! (he agreed to knock off $400 off for us). That is not a solution to a mistake that wasn’t done by us as a customer. Beware and don’t shop there, they will make you pay for their mistakes and you don’t get extraordinary service here. This is not the definition of extraordinary, period"
Vasiliy K on March 2023
