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"We hired David to complete some updates on a newly purchased home (retile, paint, update fixtures, replace deck and install new appliances). He kept reiterating it was a “very simple job, very easy” that would take 4-6 weeks. Unfortunately, that expanded into 16 weeks (yes, 4 MONTHS) of never-ending frustration. Many days there were only one or two unskilled laborers on site puttering without any guidance or supervision as David popped in only once or twice per week (and he repeatedly chastised me for stopping by my home daily and raising concerns). The job took 4 times as long as promised because the workers just weren’t able to complete things correctly the first time (and often not the second, or third attempts); they also repeatedly expressed they didn’t have tools and supplies to perform the job correctly. There were many days when no one showed up to the site. And when they did come to site, they exhibited complete disrespect for our home, leaving food and drinks spilled throughout the house (welcome rats and roaches!), dropping trash all over the yard to blow into neighbor’s yards, pouring paint down the sink drains, etc. We are still working through correcting issues ourselves 4 months after the job was “finished”. The photos show a few samples of DTS’s work: 1. We purchased Italian-made porcelain tile through Emser with rectified edges (to allow for thinner grout lines), not cheap China-made ceramic tile with inconsistent manufacture. However, DTS did not perform surface preparation prior to install and was unable to lay the tile level so sharp corners and edges catch your feet throughout the house, requiring shoes to be worn indoors now. 2. DTS insisted on sanding/sealing ½ the deck at a time and completed the second half during wet, rainy weather over our protests. That second half mildewed under the seal and the sealant is now chipping off. When contacted, David Steiner stated there was no warranty on this work as he didn’t make money on this specific portion of the $37,000+ job (even after he charged an additional $1300 to sand the deck as the original contract only itemized building and sealing it, not the needed preparation of sanding). He texted: “I can not warranty work that I did at cost…..if you want that section to be redone – you have to pay for it”. So 3 months after we paid $13,350 for a new deck this is what it looks like. 3. We used redwood for the deck, purchased through DTS from Allen and Allen at a premium price for better durability than pine or cedar. After building the deck, the installer applied white caulk (yes caulk!!) all over the wood, including over screw holes and where any two pieces of wood met. When he proposed this idea, we repeatedly told him not to do so. After caulking, he applied some kind of stain over it to try to hide it; all of the light colors in the pictures are caulk, not wood tones. Three months later, random slashes of stain are now visible everywhere as the sealant is failing. 4. Despite repeated request to please respect our house, we daily found a sink full of construction debris, paint, etc. as they poured trash and paint down the drain and into the septic system. 5. Our kitchen vent hood never worked properly after installation: it was very noisy and didn’t have any significant suction/air flow. When we opened it up, we found out why: rather than using the correct straight metal pipe for unobstructed air flow, DTS used flex conduit and just jammed up an entire roll (rather than trimming it) so the air space was almost completely occluded by yards and yards of excessive flex conduit."

"I can’t say enough positive things about my experience! After some issues with my home warranty not wanting to replace my entire unit and just the compressor, I took the cash out option and had over 6 bids/estimates with different companies to go ahead and replace the entire unit (inside and out). Nations Air was very competitively priced and was super informative and friendly during the estimate. After choosing them and scheduling my appointment, they were prompt (even a little early) to the job, did an amazing job of changing both my outside and inside unit and left no trace of them ever being here. Very fast, professional and friendly service. I highly recommend. Repairs done today 03-15-19"