Empire Today - Houston

Very professional, quick, !

First project went smoothly. Consulted a second time with another rep and experience varied. Went with another vendor.

Pricey- large selection

Timely and professional

Great exercise! Arrived on time, did a complete job to our satisfaction, and finished ahead of schedule!

Quality installation

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Excellent, was on time, fast and the price was fair.

Happy with our floors

Did a great job

Salesperson was very pleasant and knowledgeable. Install team was on-time, clean, neat and pleasant. Definitely recommend!

Came out the same week. Installed 4 rooms within 4 hours and helped me move a lot of junk out of the way.

So I talked to a couple of different companies and Empire was the only one that matched up to my price. The sales consultant was nice enough but I definitely feel like they leave out a lot, and it's why I don't really care for in-home consults. When it came time for installations to happen that was a whole other headache. We had carpet and LVP put in. I was unaware that they subcontract all the work out and that I would have 2 different subcontractors come out to do the job. The originally had the LVP scheduled first which made no sense for the layout of my home. So had to call and reschedule which pushed the timeline back for installation. The carpet guys came, and somewhere along the lines, they were not informed that there would be furniture to move, even though our sales consultant assured us it was part of the pricing. Unfortunately, I had to step out that day, so I was not there when they arrived to verify all products and they almost installed the wrong carpet padding. Thankfully my husband was there and I asked him to describe it to me and send me pictures and we were able to get that fixed. However, the carpet guys tried leaving without putting things back in place. Needless to say, they did move things back into rooms, but my husband and I were left putting things back in place. Now, the next guys to come out were for the LVP. We told our sales consultant that we needed to have the liner put down, and argued and wouldn't add it to our sheet saying that we didn't need it. Needless to say, when the LVP guys came and measured moisture levels in our home he said we needed it. So we had to pay an additional price to have that installed. And even if we didn't, it was still something we knew we wanted down and the sales consultant still argued and wouldn't add it to the work order. Also, again, they were uninformed that there would be furniture to remove and some carpet needing to be ripped out. These guys were great though. They worked as efficiently as they could and even helped me out with a couple of other small things in the home and offered some great advice. My only other major qualm is a few spots don't feel level and I asked for them to remove the strips that were on the walls (I live in a mobile home) before putting the 1/4in round in, and they didn't remove the strips. Although, they brought with them the 1/4in round that matched my new floors and installed those instead of the white ones that were on the order. I wasn't even given the option to have matching 1/4in round put in, so I do appreciate that eye for detail. Those guys were much better though in putting back the furniture where it was. Overall experience, most likely will NOT ever go through Empire again to have a project of this scale done (whole home floor replacement). I would rather purchase the flooring myself and then hire my own contractor to come out and do the labor.

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I am very upset that in very good faith I paid the amount to install my flooring, upon completion we discovered a soft spot, Empire Today came back out, tore my floor and laid down leveling cement, they didn't return to finish. They said sometimes this takes 60 days, they are very unprofessional to me, the customer, that paid $10 000 to get a job done.

High pressure sales personnel!! The sales personnel were not sincere and I feel I was lied to. Maybe commissions are part of their motivations. I was offered an ESP package (extra service plan) which is 10% more of the total cost - $600.00. I am doubtful that I would have received a good follow up and declined the package. My thought is the sales reps do not communicate well with the techs and other departments within their business working in the field. Ultimately, I feel I was charged too much. The window of timeframe for the sales person was 11 - 1 pm. I called before the set time I tried to reschedule my appointment, I talked with the office staff and was told all the sales reps were out but not to worry no one would show up, but as you have it the sales rep shows up. So just an example of how the left hand does not talk to the right hand. The end result, my new floor is acceptable. I was happy with the new floor but as the saying goes time will tell. I am wondering what my floor will look like in a few months. I am concerned if I will receive no hassle warranty service or if it will be thrown back to me that I declined the ESP package. I was able to see first hand how difficult and challenging it was for the techs to remove the old adhesive so I questioned their warranty process and methods of flooring install and removal, they were proficient and got it done, I just expected maybe a faster process. Ultimately satisfied but unsatisfied with the process.

Friendly representative and reasonable price.

Good work on a tight schedule

Had flooring I wanted in stock. Installers were top notch.

Good experience.

Do not and I repeat do not use Empire today for your carpet installation! An old slick salesman comes out last Monday and sells us carpet for our bedroom. He looks at my safe and assures me the installation folks can move the gun safe with no problems. Then today, an old Hispanic guy and his wife come to do the installation and proceed to inform us they can't move the safe. For the last two days, my wife has been emptying our bedroom and our house is in disarray. I just told them to cancel our contract for deceptive trade practices.

Be careful as this company charges for work not done. The quality is low and crappy. I was charge for extra flooring that they took back and did not give me a credit for. The sales person lied to me and only had one flooring option. They sell you a warranty that is worthless! Go some where else!!

They will complete the job tomorrow

Very quick and lots of deals!

The contractors did good and communicated great. Ver pleased with the results.