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Begin by checking the power source, typically a battery or wired connection. Ensure the battery is installed correctly, has sufficient charge, and isn't corroded. If it's a wired lock, examine the electrical connections to confirm they are secure and free from damage. Additionally, inspect the lock's programming or settings. Confirm that user codes or access credentials are programmed correctly and that any remote control devices are paired and functional.

You can cut a door knob off using a sawzall, but you risk causing additional damage to the door itself. You’ll also need to completely replace the door knob, costing you extra money and another trip to the hardware store.

Door locks should be changed roughly every seven years. The average lifespan of a door lock is seven to 10 years, so it’s best to err on the side of caution and change them early, especially if they are showing signs of wear and tear. Examples of deterioration include visible rust and difficulty opening or closing the door. Some locks can work safely beyond 10 years, but it depends on how often they are used and whether they are exposed to damaging environmental conditions like precipitation or extreme temperatures.

Rekeying a lock changes the internal mechanism so that a new key works, while replacing a lock involves swapping out the entire hardware. Rekeying is a good, cost-effective option when you want to ensure old keys no longer work, such as after moving into a new home or losing a key. It's also ideal if you want to keep your existing lock hardware. You should opt to replace the locks entirely if you want to upgrade to a more secure or different style of lock, if the current lock is old or damaged, after a break-in, or if too many copies of the old key exist.