Get matched with top egress window pros in Richland, SC

"On 3/31/23 we contracted with Surface Bella a company that builds and replaces and repairs Trex decks in Greenville SC to upgrade our current deck to trex laid on the diagonal with a picture frame around it. Total cost $16,230. Downpayment of $8,115. On May 3rd, the deck was completed and the final payment of $8,115 was made. On 5/17/23 Southeastern Underdeck {SEUD] company installed a ceiling under the Trex deck. It leaked from day one. SEUD came out and evaluated the ceiling and the deck. They advised it was a flashing problem that Surface Bella did not take care of when they installed the deck. Ben Smith, SEDU, sent an email to us on July 5th stating "Frankly, I'm surprised they didn't address that as they were redecking, as they were looking right at it." After several texts and emails to Tim Davis at Surface Bella, he replied that they would remove the decking on approximately 15 x 13 ft of the deck and that they did not have the flashing material necessary to fix it but they would then come back after it was fixed and re-install the boards for $1800. My husband, Ted, asked if they would split that cost and Tim Davis in another text replied NO. So Ted who is 77 years old, by himself, removed all the necessary decking boards, put new flashing in, and reinstalled the decking boards during July 25 -27 in mid to high 90-degree weather. Attached is a picture of holes in the flashing (you have to enlarge the picture to see] when Surface Bella had removed all the original decking. The next pictures show, when Ted removed the new decking boards there were holes where their installer just placed deck boards on top of the holes!!!!! We would never recommend Surface Bella to anyone! They do sloppy work and don't stand behind it. Tina and Ted Carmody"

"I would absolutely hire them again. Superior customer service and knowledgeable technician. We had a "trouble spot" on our roof that we have tried to fix for years. Just could not get water runoff routed correctly so we had cascading waterfalls every time it rained. The technician took his time to evaluate the issue and figured out how to fix it. Great job. No more waterfalls!!"

"When you pay someone to install windows, you expect all parts of the installation to be completed! We hired this company based on a referral and theirs were done correctly. Our conversation was install of windows with us removing the existing inside window frame. They ASSUMED we would complete the windows. —- window casings and frames —- This was NEVER discussed and we were never told this was not part of their install price. Had we been informed, we most definitely would have requested that work to be done. When I questioned when they would finish, I was told they were not completing the project because we were. This was NOT written in the contract. If we had known they were leaving the windows unfinished completely on the inside, we would not have agreed!!! The owner called after his wife and I had worked things out and he was as far away from professional as you can get and he told me “they had more important jobs to do and would not be completing the job”. His wife called back and they did end up installing the casing and frames, BUT no caulking was done nor was I told it needed to be done to make the windows sealed correctly. Now we know why we have moisture on the inside of new windows when it’s chilly in the morning. After talking to other professional window installers, we have been told that that is part of completing window installations. We do not recommend using this company as long as John Brock is involved. If you do use them, we sure hope they do a COMPLETE job for you. Good luck!"

"These guys are great. I explained the repairs I needed done after another guy bailed on me many times. Talon drove an hour to get it done before the storm came so it would be done before closing. They don’t care how small the job is it’s still worth their time."

"Had given a deposit for the window and it was to be installed within 6 weeks. On the 6th week I called and they said yes the window was in , when did I want it. The installer came the next week. Though he did a good job of installing my window I had bought new plastic brick molding which he cut backwards and had to rig in , I had also bought new plastic window sill 6' long enough for 2 windows. when he left he took all my materials and lost my check . I know they have many installers working for them , in my case ,with one window , I think they sent a good old boy and not a professional . The window does it's job , has ? a lifetime warranty and probably no one but me and a builder would notice the Brick Molding is on the wrong sides of the window . As far as my extra materials I just chalked that up to price."