Window World of the CSRA, Inc.

The installers were very professional and neat

Great company and very knowledgeable. Awesome warranty.

Excellent work, customer service and price was great . will hire them again for windows in the next few months.

Nothing

Really disappointed! They installed windows a month ago in investment property for me and never finished the job. Windows were put in but no trim was installed now water has been coming in through the exposed opening in the wall. Now I have to find someone to finish the job. No follow up, no call, no email, no quality control, no supervision, nothing. At least they did not send me a final bill! I had Window World install windows in my home almost 15 years ago and they did good work. About 5 years ago I had another property done and it was fair work. Now they do not finish work.

BEWARE, If they make a mistake the Office MGR will tell you its your fault. The salesman ordered the wrong window, after 8 weeks of waiting the installers brought it out, they didn't know what to do, then steps in the Office Mgr, well you signed for it.

Ordered entry door with sidelite. Came in normal time about 2 months but installed not properly and complete. Was told Factory qualified finisher would come out to finish. He came out to complete 3 times and kept putting off and rescheduling ( couple of months time frame). Called manager to inquire why I'm being put off to complete this installation. He suggested to either accept the door unit as-is and receive a 10% discount or they would order a new door unit and finish it in the shop before installation. I decided to have a new door unit ordered and have it finished as agreed at the beginning. Well after another couple of months the new door unit came in. On the day they scheduled me for installation (on Monday) I called to verify that I was still on schedule. They informed me that when loading the door unit on the truck the sidelite glass was broken. I suggested they swap out the glass in the unit already at my house could be swapped. They insisted on ordering a new glass. Three days later they decided to swap out the glass with the one I suggested and scheduled to install the new door unit. A new installer came with the new door unit and suggested If he could look at the door unit already installed in my house. He said the new door unit that had the broken glass was also finished poorly(factory qualified finisher) . He said that he could finish the door unit that's already installed right. I have retired from construction for 35 yrs and have never seen an incompetent company run business as this one is.

The team at Window World was exceptionally professional and courteous. I am extremely happy with the work they did and would highly recommend them.

Prompt and knowledgeable. Thank you!

om time and the job was done nice, he was able to complete modifications that have made the house quiter and more energy effecient