
Serving Laurens, SC and surrounding areas
In business since 2008
Emergency services offered
Credit card accepted
"They did a good job on sealing up the basement. The french drain was a bit of a challenge. My car port was still flooding after a good steady rain. When they came back to fix, they removed some nice gravel that they installed originally and dug a little deeper and put in some stuff that was butt ugly. I didn't make a big deal of it because ultimately what I wanted was the flooding fixed. Getting them back to fix the problem took weeks. They often didn't return phone calls. The main guy said he had come out to look, but he didn't bother to tell me. The second time didn't fix it either. They finally came out a third time to work on the french drain after many phone calls and most of them not returned. I was told their answering service wasn't working a few times. Internet problems or something. But that went on for weeks. They finally sent someone out and they brought the drain further out from the edge of the car port. (The original problem they said was they couldn't dig any deeper because the edge of the carport had cement that was beyond the edge. My thought, they should have moved it back the first time when they realized this. The description of the ditch on estimate was it would be 12 to 18 inches deep. It was nothing close to this. I tried to point this out, they sort of ignored me. This whole miscalculation really wasn't my problem.) They pulled ditch out on the other side of flower bed and made deeper, they put the crappy looking rock back and told me if it didn't work this time they couldn't do anything else. They pointed out how the hill on the side, (They put the drain in the front.) was so sloped that rain water was likely coming from there. Luckily this drain mostly fixed the problem. I felt they completely misjudged the drain situation. They bid low and that was tied up with some other work. So I can understand how their profit was trickling away. However; the way they handled the whole thing was unprofessional and careless. Due to this I decided I would probably not use them again. If you hire them to do their specialty, crawl space sealing, treatment and remedy, you may be happy with them. Just know you may have to deal with some issues around getting them to call back, etc.
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