Upstate Helpers

We hired upstate helpers to remodel an older trailer for my mother and grandmother. They were able to start right away and even helped us move my mothers furniture because we didn’t have anyone to help. They have done a wonderful job and our super friendly and are very caring about their work and what they do. They want you to be happy with everything they do and we have been! They ran into several issues due to it being a very older mobile home and always tried to find the best deal to fix it. We have been very happy with their services and would recommend them to anyone!

Darlanda is an excellent professional. She performed all duties as expected. She very punctual and thorough. It’s very easy to communicate with her and her husband. I highly recommend this company. I am looking forward to working with them. Thank you, Z

It took longer then expected due to weather and they thought they could reuse some of the existing wood, when it turned out they could not, so there was a small delay in that issue because they had to order new wood replacing the entire deck structure. They were trying to save me some money by reusing some of the wood. They showed up on time and were very respectful. They kept me informed each step of the way. If the owner was not onsite, one of his guys knew what was going on also with each step. The owner answered all my questions completely and everyone remained professional throughout the entire process. They also spread pine straw for me and trimmed my trees. They place looks so much better now. Thank you Terrance Mark!

In a word, "Lifesaver". Upstate Helpers managed to take our kids house from a cute house to an elegant home with a priceless view. Their work ethic is amazing. On time every time and the quality of the work is second to none. One thing to note is that the communication was constant and that was key to success due to the huge job of this renovation. But I also must mention that Upstate Helpers treated me like family, not a paycheck. Their professionalism and pride in their workmanship is plenty reason to recommend them, but we also got a more than fair price for the work. Quite amazing! Sincere Thanks!

So far so good! The deck is coming out great! The crew is professional and corteous. Daryl worked on my VA build add-on and he's a top notch foreman! Terrence has been great at communicating and making sure that we will be happy with everything being done! We're on the homestretch now. :) Lean-to looks top-notch. It has lowered the temperature of the deck and pool by a lot after about 16:30. Terrence, Darlanda, and Daryl and crew have been a pleasure to work with. Good people = good job. Recommend.

They listened to everything that I had to say, made structural suggestions to try and improve my project. I was always able to get in touch with them, they let me know when they were coming and it was nice that they knew exactly what they needed to do that I didn't know anything about.

They've done everything from my roof to floors, I was able to trust him during the moving process, he did an excellent job, very trustworthy, he's a good communicator and let's you know every step of the way, he's a perfectionist, they are very hardworking and they wont stop until they provide a good customer experience. I will highly recommend them to others

We are in the final stages of a complete deck rebuild. Mr. Mark has regular suppliers for all the product needed. They were easy to work with and he made sure supplies were delivered on time. My deck sizes has been quadrupled. We have an amazing Gazebo! It is five levels all functional for different things. If an issue was found it was fixed. When building Mr. Mark looked towards the future as what our needs might be needed. Even the leveling out of my yard to protect future water flow that would ruin the wood. I am so excited to see the final steps.

Upstate Helpers is great! I would recommend them to anyone I know because they do good work, and the entire process has been up front with me, no nonsense, and that's the way I like it! Terrence is doing many projects for us and is extremely easy to get ahold of despite how many projects they have going on.

In the beginning of my experience with Mr. Mark I felt comfortable with him performing the work we agreed on which was replacing wood on my dock. The price quoted was $1,250.00 plus material. He specifically told me he would provide me with all the receipts for the materials. I agreed. I paid him payments of $250. $675. and $1,100. He said the job was complete so I requested copies of the materials receipts. He later that evening sent me a photo of a paid receipt, hand written if the materials from a forged blank invoice from a supplier that was not the supplier he previously told me he purchased the materials. He originally told he purchased all the materials at Lowe’s. I had calculated what the materials should have been and they were much less than what he was Trying to falsify to buffer his profit higher. I demanded that he make it right and he gave me a rebate of $200.00 He is dishonest. It would have been fine but when I went to inspect the work, he didn’t replace all the underlying wood on my gangwalk he said he did. Then he refused to go back and stain the wood he installed which was originally agreed. He is dishonest and when I complained to his wife who he described as the actual owner she sided with him and refused to address my complaints. Therefore I would not recommend them for any work. They failed to complete the job and comply with what they initially agreed!!!

The workers arrived on time the scheduled date of service and worked hard all day. I noticed the inside of the gutters hadn’t been washed and Terrance responded immediately by sending 2 workers back the next day to thoroughly clean the inside of the gutters. I was very pleased with the thorough job and responsiveness.

None of the contractors contacted me with a price to do my work

NO GOOD!!! It took multiple calls and emails just to get in touch with him. Finally set an appointment to meet for quotes, but he never showed up and didn't answer when I called. He called me back days later, NO EXPLANATION, and asked for another chance. He set a second appointment for quotes and STILL didn't show up. Do NOT do business with these people!!!!

Upstate Helpers (UH) did several jobs for me. These included: Storm Door Installation, Replacing Front Door, Pressure Washing, Yard Work, Sod Replacement and General Repairs. UH did a great job on everything. Kept me informed about the progress and any issues that needed my attention. They finished on time and on budget. There were no surprises. I would highly recommend UH. If I need anything done in the future, I will hire them again.

I was very pleased with their work and they kept me informed through out the process of removing multiple trees also when they were rebuilding my Dock they took pictures through the process to keep me updated with how they preformed the work. I was very pleased with the end results. Terrance the owner did exactly what he said he would do and that is hard to find these days. I will use them again they have a wide skill set for multiple projects around the House and the yard.

They did a really good job and we are hoping to use them twice a year now. We would highly recommend them to anyone.

We were so pleased with their service. Very professional, very polite, ended the work well. and the work was excellent.

Excellent high quality job done. Affordable and will call again!

We just purchased our home which was a rental over the past year. No one had cleaned inside or out from the previous year. We needed cleaning help and knew this would be a very large project. Terrence is an experience contractor with a wide range of knowledge when it comes to caring for a home. He pointed out things to watch out for, and provided me with great suggestions that will keep my home looking like new while saving me $$'s in operating costs. If he says he will do something, you can stand on his word. Darlanda is co-owner and knows the inside and out of keeping your house spotless. She provided us with a written contract ahead of time and left no details out. I felt a high level of trust with these folks. We will maintain a working relationship with Upstate Helpers for future painting, landscape, and deck repair work.

Excellent, their work was pristine. They made everything clean and shine. They made our house presentable to buyers, with positive results. They also helped us out of a bind when our lawn service failed. They took care of the yard work needed on the same day. They were terrific! When they finished their work they sent us pictures. It was pretty awesome! We are very appreciative, they work hard and it shows. We recommend Upstate Helpers. We would absolutely call on them again. They are the right Company when you need Help. They care and it shows.

Given the age of our house (150+ years old) and its size, this job stretched the capabilities of Upstate Helpers, but in the end Terence and his team did a nice job. They caulked much of the exterior, made repairs to several wood boards, painted our large front porch and stained a small back deck in addition to paining the entire exterior. The final cost ended up being more than the original estimate, but the increase was justified by the amount of additional prep and repair work that was required before the painting could begin. Terence and Darlanda were good about keeping us informed at every step and kept good records of all the materials used and the cost. As result of the repairs, a bit of additional work we requested and the small team, the job took about a month, which wasn’t a problem for us. Terence and Darlanda care about the work and their clients. Overall, we really enjoyed working with Upstate Helpers. One piece of advice for them: Be a bit more thorough in your original estimate and require more of a payment up front to avoid the need for multiple changes and payments along the way, as occurred in our case.

FABULOUS! The couple who own and operate this company were just the most polite professional and hard working. They are now in my list of contacts and will be called again! Thank you Darlanda

Everything is looking good. My neighbors have all commented on how good it looks.