About us
We at Upstate Helpers are here to help with all of your cleaning and repair needs. We are family owned and operated and have been in business since 1992. We have a crew of 6 and are licensed, bonded and insured. We do house cleaning,pressure washing, Interior & Exterior Painting, leaf removal, gutter cleaning, window cleaning, minor and major repair work, we also offer mulch and top soil delivery & installation. Give us a call, no job is too big or too small!
Business highlights
Emergency services offered
33 years of experience
Services we offer
Commercial and residential cleaning, Gutter cleaning, driveway cleaning, deck cleaning, fencing, house siding, and tractor trailers. Commercial janitorial services.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
15%
Accepted Payment Methods
- Check
Our recent projects
- 105
Assorted photos uploaded by Upstate Helpers
Reviews
4.444 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 2% | ||
| 2% | ||
| 5% | ||
| 9% |
Filter reviews by service
Showing 1-25 of 44 reviews
Rae B.
Feb 2025
Deck and Porch Service
Terrence and his team did an amazing job rebuilding our screened porch after our old porch was destroyed by a tree during Hurricane Helene. We can’t wait to make memories on this beautiful porch!
Lynda S.
Dec 2024
General Remodeling
They did an outstanding job! They removed the drywall and wet insulation all in one day, replacing them with new insulation and drywall. During this process, they discovered a bad electrical connection and repaired it as well. Additionally, they repainted the drywall after completing the repairs. I would definitely hire them again!
Lynda S.
Dec 2024
Deck and Porch Service
I would like to commend the Upstate Helpers for their prompt response to my initial request. The contractor brought the construction foreman to the job site, and I received an estimate by the end of the day. Everyone involved was very professional, timely, truthful, and honest throughout the process. I truly appreciate their commitment to quality service.
Derek E.
Sep 2024
Sunrooms and Patio Enclosures
Upstate Helpers constructed, wired and roofed a beautiful enclosed deck. Their craftmanship, efficiency and expertise exceeded our expectations. The owner/contractor contacted us consistently throughout the build to inform us of material needs, crew management and cost estimates. His crew(s) were very knowledgeable and professional. Many of their ideas were incorporated during the build to improve the appearance and quality of the finished product. Overall, we will hire Upstate Helpers for future projects. I have recommended this company to neighbors and coworkers, who were impressed with their work both in person and via picture reviews. I feel confident knowing that their work is warrantied and that they care about the customer.
Tina E.
Aug 2024
Deck and Porch Service
Upstate Helpers was wonderful! Mr. Mark came out immediately to discuss the job and was very professional and detailed. The work started immediately and was done quickly. I've never seen such attention to detail. I am so happy with the work they did.
Jacque D.
Apr 2024
Deck and Porch Service
Complete deck rebuild and resided the house. They did a nice job. We have received numerous compliments from the community. The crew was very polite and knowledgeable. On time, reliable , and answered our questions.
Pamela K.
Mar 2024
Deck and Porch Service
All did not go well! We have built 5 houses over the years and worked with contractors for hurricane repairs. Never have I worked with a more unscrupulous company. The carpentry crew was very good and in fact all his workers were very nice. The owner just kept upping costs and refused to do some work. And I didn’t appreciate being called a liar which is what he was. I had to ask him to leave my property.
Response from Upstate Helpers
"No, you try to take advantage of upstate helpers. We came over there and built your deck. We did your pave pavers steps and we level up under your deck. You try to get free stuff out upstate helpers and we will not do it. Then you call me a liar, and I called you a liar back. he was trying to get a bunch of free stuff. Your dick got built all your material got hauled away. We did that for free you know about to be upstate helpers in that manner you should’ve put pictures of the deck in the backyard and let people judge for their self, but you didn’t do that you just try to badmouth us."
Lavonda P.
Jan 2024
Handyman Services
Overall the work has not been completed and what has been completed has been mostly a mess. We are going to have to have someone else to come in and redo the things that Upstate Helpers was paid to do. He has made me be afraid of being at my house alone. He has slammed my door so hard because he got mad at his helpers, he broke parts off my door. He took my keys to my outside buildings home with him before and not shown up at my house for a few weeks. I called him wanting to know where my keys were because I needed to get in one of the buildings, he said he had them. He said he would walk me into breaking into it. Because he has broken into it before.
Response from Upstate Helpers
"And also her husband or boyfriend had her key to her door. I never had the key to the door. They left the key on the barbecue grill out there in there yard I never been gone two weeks from her job. We spent every day over there, trying to get her to understand."
Dianne M.
Nov 2023
Deck and Porch Service
Upstate Helpers was supposed to build a deck and pour a concrete slab for us. I actually love the deck even though it took forever to get it completed. It took over a year to get the concrete slab poured and Terrance said he would be out to remove the wood planks around it but so far, no see. He also said they would come out and stain the wood beneath the deck but that was a no show also. They started the job in June of 2022 and a year and a half later, still unfinished. I think I’ve given them enough time to complete this job so I give up trying to get them back out here. I haven’t asked for anything except for this job to be completed. I would definitely not recommend them to any of my friends. I feel like I’ve been scammed! Update as of 12/4/2023 Since I cannot rebuke Terrance’s comment, I have to make another review. My husbands death and our “arguing” had nothing at all to do with getting this job done. Every time I called him, he had some crazy excuse about being in the hospital or his wife was in the hospital. It had been over a year so there was no excuse. I trusted him enough to tell him how my husband died, and he has the audacity to post it online. He is a joke. His wife NEVER came to give “condolences”, she came to collect more money. And the men didn’t “forget” to remove the planks. He told me he would be out to remove them himself. Haven’t seen or heard from him since. By the way, my husband’s name is Bob, not Bill. Your father may have started this business, but you are destroying it with your lies. He also claimed his two sons were killed in Detroit. Truth or not? Who knows? (The amount was $30,000. My bad.)
Response from Upstate Helpers
"This situation started. We started her Deck on a Monday morning. My workers called me and told me that they was arguing in the house about the cost of the deck and the concrete pad. They argued the whole week The material was $14,000 and we charge $12,000 plus another $3000 for the concrete pad Miss [Member Name Removed] and her husband argued on a constantly basis for the whole week Saturday morning, I have my workers coming out there Miss [Member Name Removed] called me and told me her husband hung himself on the deck, using my ladder and my extension cord so we try to give us some time to go through the situation that occurred on her property with her husband, him hanging himself my wife came out there and gave her her condolence. We gave her her condolence, but we did not want to bother her while she was going through. The stressful times she called us in July and said when is she’s going to get her concrete pad done. The staining was not included in this job. I have the contract they came out to the pad they framed it up. They forgot to take the boards down after the next day. We apologize for the inconvenience on that numerous times, but we did a great job to her deck and her concrete pad, I’ll just say rest in peace, Mr. Bill [Member Name Removed]"
James L.
Nov 2023
Contractor Service
I'm not sure where I should begin with this review but I will begin with the pros of the recent job that your Foreman semi completed at my residence: Pros: The extension and the repair of the deck looks great, although it is shorter than what we originally discussed. The professionalism of the foreman was great. Although they started the project two weeks earlier than the contract, they were onsite daily and in a timely manner. CONS: $1500.00 attempted upcharge for a forty minute job that only added two hours of down time. ( trip to hardware store, phone purchase, and return back to jobsite equated to two hours for completion). Sub-contractor onsite using derogatory language either to homeowner or foreman. (Captured on video) Unfinished job, BUT PAID IN FULL. Unacceptable. Over $400.00 in over purchased materials, that the homeowner must take back to get reimbursed. It has been a week since last communication regarding completing an unfinished job, and now radio silence. At this juncture we will now have to hire another contractor to complete the unfinished job by Upstate Helpers. As I stated earlier, the work it self would receive an OK rating, because of the workmanship from the foreman, but he professionalisim is what brought the overall rating to below average. ****Please do not waste your time on contacting me either by phone or email to make this wrong a right!! Thanks,
Response from Upstate Helpers
"Upstate Helpers would like to comment on the fact of the matter which is that we’ve done everything we’re supposed to do via contract. We do apologize for the vulgar language used on the jobsite . The Deck was verbally discussed for a 10 x 12 extension in the contract clearly stated add on a 10 x 12 extension onto his deck and install drywall Only. The job was completed and we have a signature for that agreement. We fixed the rotten wood and water flow problem that was on and around his chimney. He told us to fix it and and we did what we were asked when I gave him the price he told me that he wasn’t going to pay us for correcting. Instead, he told us that he would give us $500 instead of the amount he was quoted. This is after the repair and the deck was finished as for the extra wood remaining from the project. The customer was fully aware that they were responsible for all materials. We here at upstate helpers try to help our customers with all good intentions this customer here we gave them the drywall for free, before the job even started, we finish hanging the drywall and clothing is HVAC ductwork. We did all that for free. It wasn’t on the contract and his man still deliberately didn’t wanna pay us. I pray that this will resolve any questions that any additional customers want to ask. Have a blessed day."
Clifton D.
Aug 2023
Deck and Porch Service
Good news is they built a deck for me. Bad news, they charged me an extra $2400 after it was completed. There was nothing in the contract about the extra charge. Also bad, was it took them longer than expected to come start the work. Finally, the finish was not as good as expected or promised.
Response from Upstate Helpers
"Mr. Donaway was a good customer him and his wife didn’t wanna spend the money on the proper decking and railing system. We was running a little bit behind on our schedule because it was raining so we got set back a week to start his project. We did this project in 2days he told us he was happy with the job before we left we charge him for the 2400 for the railing system because he picked fortress railings. We wasn’t gonna put them in for free at first he wanted wood railings on a composite deck because he didn’t wanna spend the money so now he gave us a bad review wow the things we do for customers."
Jason H.
Feb 2023
House Cleaning
He came into my girlfriend's job and my girlfriend end up getting a card from him so I call him. I meet up with Terrance we do the initial interview he hires me starting at $18 an hour. Works me 2 days and tells me that he hasn't had a chance to see my skill trade and wants to drop me down to 15. Mind you I done quit my other job so I'm like okay I'll I'll work for the 15th. He hasn't is this phone call he hasn't answered my calls he hasn't answered my text how am I supposed to provide for my family how am I supposed to take care of my family without any work this man is a clown he don't know half of what he's doing this has got to be the worst person I've ever ever worked for
Response from Upstate Helpers
"Mr. [Member Name Removed] wasn’t a qualified worker for the projects that we do. We wish you all the best and luck in your journey to find some employment. May God bless you and your family My dad opened this business 30 years ago"
Robert A.
Jan 2023
General Remodeling
Mr. Mark had me sign a contract for services and updated it when we added to the job but continued to try and meet the deadline he set up. We did not, but it was due to awaiting for materials to be shipped in. UH has no control over that. Colt and Steve stayed busy with job until materials arrived. Due to house being old, there were some issue that Colt ran into, but was great at working them out. Mr. Mark was always readily available and made several onsite visits to check progress of job and to see if me and my wife were happy with the progress. Mr. Mark and Colt readily listened to input and strived to make me happy with then end project. Always on time, very respectful and tried to keep site as cleaned as possible.
Leah M.
Dec 2022
General Remodeling
We hired upstate helpers to remodel an older trailer for my mother and grandmother. They were able to start right away and even helped us move my mothers furniture because we didn’t have anyone to help. They have done a wonderful job and our super friendly and are very caring about their work and what they do. They want you to be happy with everything they do and we have been! They ran into several issues due to it being a very older mobile home and always tried to find the best deal to fix it. We have been very happy with their services and would recommend them to anyone!
Zilola K.
Oct 2022
House Cleaning, General Remodeling
Darlanda is an excellent professional. She performed all duties as expected. She very punctual and thorough. It’s very easy to communicate with her and her husband. I highly recommend this company. I am looking forward to working with them. Thank you, Z
Dale F.
Sep 2022
Deck and Porch Service
Went smoothly
Nila D.
May 2022
Patios
It took longer then expected due to weather and they thought they could reuse some of the existing wood, when it turned out they could not, so there was a small delay in that issue because they had to order new wood replacing the entire deck structure. They were trying to save me some money by reusing some of the wood. They showed up on time and were very respectful. They kept me informed each step of the way. If the owner was not onsite, one of his guys knew what was going on also with each step. The owner answered all my questions completely and everyone remained professional throughout the entire process. They also spread pine straw for me and trimmed my trees. They place looks so much better now. Thank you Terrance Mark!
David B.
Feb 2022
Deck and Porch Service, Pressure Washing + 10 more
In a word, "Lifesaver". Upstate Helpers managed to take our kids house from a cute house to an elegant home with a priceless view. Their work ethic is amazing. On time every time and the quality of the work is second to none. One thing to note is that the communication was constant and that was key to success due to the huge job of this renovation. But I also must mention that Upstate Helpers treated me like family, not a paycheck. Their professionalism and pride in their workmanship is plenty reason to recommend them, but we also got a more than fair price for the work. Quite amazing! Sincere Thanks!
Linda T.
Jun 2021
Deck and Porch Service, Landscaping + 1 more
They listened to everything that I had to say, made structural suggestions to try and improve my project. I was always able to get in touch with them, they let me know when they were coming and it was nice that they knew exactly what they needed to do that I didn't know anything about.
Paula J.
Feb 2021
General Remodeling
They've done everything from my roof to floors, I was able to trust him during the moving process, he did an excellent job, very trustworthy, he's a good communicator and let's you know every step of the way, he's a perfectionist, they are very hardworking and they wont stop until they provide a good customer experience. I will highly recommend them to others
Linda T.
Nov 2020
Deck and Porch Service, Auto Detailing Service
We are in the final stages of a complete deck rebuild. Mr. Mark has regular suppliers for all the product needed. They were easy to work with and he made sure supplies were delivered on time. My deck sizes has been quadrupled. We have an amazing Gazebo! It is five levels all functional for different things. If an issue was found it was fixed. When building Mr. Mark looked towards the future as what our needs might be needed. Even the leveling out of my yard to protect future water flow that would ruin the wood. I am so excited to see the final steps.
Jeffrey C.
Oct 2020
Deck and Porch Service, Pressure Washing + 5 more
Upstate Helpers is great! I would recommend them to anyone I know because they do good work, and the entire process has been up front with me, no nonsense, and that's the way I like it! Terrence is doing many projects for us and is extremely easy to get ahold of despite how many projects they have going on.
Wilva M.
Oct 2020
Deck and Porch Service
They did an excellent job.
Alan B.
Aug 2020
Auto Detailing Service, Woodworking
In the beginning of my experience with Mr. Mark I felt comfortable with him performing the work we agreed on which was replacing wood on my dock. The price quoted was $1,250.00 plus material. He specifically told me he would provide me with all the receipts for the materials. I agreed. I paid him payments of $250. $675. and $1,100. He said the job was complete so I requested copies of the materials receipts. He later that evening sent me a photo of a paid receipt, hand written if the materials from a forged blank invoice from a supplier that was not the supplier he previously told me he purchased the materials. He originally told he purchased all the materials at Lowe’s. I had calculated what the materials should have been and they were much less than what he was Trying to falsify to buffer his profit higher. I demanded that he make it right and he gave me a rebate of $200.00 He is dishonest. It would have been fine but when I went to inspect the work, he didn’t replace all the underlying wood on my gangwalk he said he did. Then he refused to go back and stain the wood he installed which was originally agreed. He is dishonest and when I complained to his wife who he described as the actual owner she sided with him and refused to address my complaints. Therefore I would not recommend them for any work. They failed to complete the job and comply with what they initially agreed!!!
Response from Upstate Helpers
"We here at upstate Helpers take Pride in doing our work Mr Alen try to get something for nothing out of this job All of his wood was rotten and we wanted to replace it he didn’t want to spend the money so he gave us a bad review I gave him $200 back of his money and he still not happy don’t wanna spend the money on the wood try to get something for nothing Trying to beat Upstate Helpers but we take care of our clients and our customers he didn’t sign a contract I’ll try to get him to signed the contract so that was my fault we here at upstate Helpers us do not by material for customers we set our customers up with the vendors who is selling wood or whatever the case may be Are usually don’t take jobs with our contracts this was my mistake it won’t happen again"
Desiree W.
Jul 2020
Pressure Washing, Window Cleaning + 2 more
The workers arrived on time the scheduled date of service and worked hard all day. I noticed the inside of the gutters hadn’t been washed and Terrance responded immediately by sending 2 workers back the next day to thoroughly clean the inside of the gutters. I was very pleased with the thorough job and responsiveness.
Licensing
Bonded
Insured
Licensed*
Trade License Number
500056697
Trade License Expiration
10/24/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Upstate Helpers is currently rated 4.4 overall out of 5.
Monday: 7:30 AM - 6:00 PM
Tuesday: 7:30 AM - 6:00 PM
Wednesday: 7:30 AM - 6:00 PM
Thursday: 7:30 AM - 6:00 PM
Friday: 7:30 AM - 6:00 PM
Saturday: 7:30 AM - 6:00 PM
Sunday: 7:30 AM - 6:00 PM
Upstate Helpers accepts the following forms of payment: Check
Yes, Upstate Helpers offers free project estimates.
Yes, Upstate Helpers offers eco-friendly accreditations.
Yes, Upstate Helpers offers a 15% senior discount.
Yes, Upstate Helpers offers emergency services.
Yes, Upstate Helpers offers warranties.
Upstate Helpers offers the following services: Commercial and residential cleaning, Gutter cleaning, driveway cleaning, deck cleaning, fencing, house siding, and tractor trailers. Commercial janitorial services.