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"Please see the earlier review (3/12) for context. I wanted to take a moment to share my experience with Mt. Valley Foundation Services regarding our sump pump installation. Overall, the team did an excellent job with both the initial installation and the subsequent repair of the discharge lines, which had come apart over time. They were professional, transparent, and truly seemed to care about the project. The only challenge I encountered was not with Mt. Valley Foundation Services itself, but rather with its parent company, Ground Works. From my experience, Ground Works has acquired many smaller foundation companies across the U.S., and it seems they may be struggling with logistical coordination. The call center they use is not very user-friendly, and I experienced multiple miscommunications and scheduling errors. Unfortunately, this puts Mt. Valley Foundation Services at the mercy of Ground Works' logistical issues. That said, I highly recommend working with Mt. Valley Foundation Services. My advice is to obtain the names and direct contact information of the service team when booking—this makes future communication significantly easier. Once I was able to reach the team directly, they went above and beyond to accommodate my needs. Living in a flood-prone area, I feel confident that the sump pump project they completed will be a tremendous benefit to our home and property. A big thanks to Danny (the manager) and his team for their outstanding work!"

"I'm very dissatisfied with this company as a whole. After giving my deposit, I was told they would be to my home on a set date and time. They didn't show up on set date and didn't call or text as to why no one showed up. After calling several times, the next day someone calls apologizing profusely but gave no reason as to why the workers didn't show up. When you finally get them to come, they start the project and then the cat and mouse games begin! They'll call and say they have to finish another project and would be there a little later and then call back because that other project ran longer than expected. It's now 4 months into what I was told would be no more than a week! Calling the company itself about what's going on or complain is absolutely impossible, if someone does answer the phone, they give you the run around. Parts of my electrical was messed up by their worker, I was told that they would take care of it right away. Lies, lies and more lies with this company!"

"They put everything back in order when they finished, cleaned the area, and you never knew they were there. They cared about my satisfaction with their job. I give them all 5* from the sales person, office staff, and team that did the work...they were all fantastic!"

"I cancelled a job I put a deposit of $10,826.95 down for because the sale of my home fell through. I cancelled on June 13th and I still haven't received my refund as of 8/19. We have reached out on 3 separate occasions. My wife and I have been told different stories by different people as to what happened, but not much of it is adding up. After holding our deposit for over two months the manager said-- "We cannot do anything more to compensate you." Apparently, it is being overnighted this evening. Sadly, my advice is to proceed with caution. I give 2-stars because they apparently still have the money to refund me, it could have been worse I suppose."

"No problems at all and I've been using them for years."

"After speaking with multiple companies we found that Lowcountry Digging not only met our budget but they also followed through with each commitment made. They were prompt to our initial appointment, on time with estimate, and exceeded expectations on completing work. Highly recommend and will use again for future projects."

"The men that worked on my office did an outstanding job and were extremely professional. After finishing the job on the first day, I wasn't completely satisfied with everything, so Devante, Otis, and Justice drove over 80 miles the very next day to complete the job. Devante, who was the crew leader, was very understanding and polite throughout the experience. I would definitely hire them again in the future!"

"We hired Performance Energy to air seal our attic and add additional insulation. Their representative provided a clear explanation of their process and provided a thorough assessment of our home's energy concerns. I had already done a lot to the house, so I was pleased to have a second set of eyes evaluating my work. They arrived with a crew of four, three were in the attic for several hours sealing all the gaps and cracks between the attic and the living space. They also used a thermal camera to check for leaks in my HVAC ductwork that was in the attic - prior to insulating. Once all the sealing was complete, they proceeded to add additional insulation throughout the attic. The only snafu was their generator died. We looked at the electrical connections and found the brushes in the motor had overheated and melted. It took about an hour to get a replacement generator and they were able to finish the project. Other than the generator - things went smoothly. I would definitely recommend them if you want to make your house more energy efficient. Don't add extra insulation until you have air-sealed!!"