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"Things have to be pretty bad for me to leave a negative review. I hate to do it but in this case it’s necessary. Frank came over to look at my fridge and had an extremely thick accent. Not a complaint but there was a large language barrier to begin with. When he came into my house, he said he was from house. Which I now realize he meant house appliance repair but even with the accent I know he didn’t say anything after house. Now I had called several people from houzz and Angie’s list. I KNEW he was hired From angi because I called his company purely because there was a special offer/promotion for the service charge. I said to him oh I thought I got your number from Angie’s list. Frank told me they were the same thing. I asked him directly if Angie’s list and house were the same thing. He said yes. Ok, I chalked it up to maybe he didn’t understand my English. It’s important to note that when I made the appointment I mentioned the promotional discount on Angie. She said to tell Frank when he showed up. Then after he was in my house, Frank said he would not honor the discount. He said he knew nothing about it. Even after I showed it to him on the website he still would not lower the very expensive service charge just to enter my house. So I told him water was laying under the bottom ice drawer and freezing. He seemed to know what the problem was without even looking at it but when opening the fridge, he mentioned the seal should be replaced. But he also added …in the future. That it was not necessary right now. Then he told me he’d be back in a few days when the parts came in. He started to walk to my front door. I had to ask him what parts he was ordering. Somehow, without any discussion, he also put in an order for the refrigerator seal. I asked him how much the Parts were. He gave me a serious attitude like he was bothered by a stupid question. I told him I was not going to OK any charges until I had that information. He said he wasn’t sure of the prices and From what I could understand, I heard he was going to just tack it on the credit card that I had to give them when I made the appointment. He was very rude and seemed frustrated that I couldn’t understand him. I was very polite about it but I did have to ask him to repeat himself multiple times. I asked him to send me an estimate for the repair and we could possibly make an appointment after I saw the price. Frank told me he would send it that night. I did not receive it. Then theres the phone number weirdness. I was Repeatedly given a different telephone number every time I tried to contact them. I would call a number, had to leave a message, and then someone would call me back from a different number. On their message, they gave me a different number. I found this all to be very shady. They called me once after that and just left a message letting me know they took the liberty of making an appointment for me. It was my machine so I had no conversation with them. I called them back the day of the appt. and then was told the part wasn’t even in. So the service guy couldn’t make the appointment that they had scheduled for me without my consent because the parts (I never approved because I never received the estimate) did not come in and they never even called to let me know. Then I never heard from them again. I called several times. They never called me back. I finally gave up. I was so aggravated and there was/is absolutely no trust with this person or his business. So I had to pay $189 for him to come out just to look at my fridge seals that was not even why I called him. I later saw his website where it specifically states that they like to talk to people first and try to troubleshoot over the phone so as to save customers from having to pay that service charge. I was not offered this service! Considering that when he came in to my house, he didn’t need to even look at the freezer added to the fact i showed him the offer for discount service charge, I really don’t understand why I was charged so much. I ended up calling another company and it was $106 for them to come out and repair the problem. The whole encounter, from beginning to end, was a nightmare. It would’ve still been bad if I hadn’t had to shell out so much money. I won’t even use Angie anymore. That’s how bad the experience was."

"This was amazing! I had no idea this service existed. After searching and contacting various repair places for my washer, this was the most cost effective option. I figured if it didn't work, my machine is old and I would be out $40, not the $100+ to have a tech come out and just diagnose the problem. I am pretty handy and my washer is old anyway, so if it is broken, I have to get a new one anyway. My tech, Steve, was great! He predicted what was wrong after listening to the machine, calmly walked me through dismantling the machine and when we got down to the motor, he was right! He sent me a link to the part I would need, and let me know to contact them again if I needed help installing it. My machine works even better than before it broke, its beautifully quiet and efficient. I will definitely be saving this company for any future repairs on appliances I may need. The service was $40 + the part cost, which was about $8."

"Good experience."

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"Excellent communication. Very professional. I highly recommend Luis"

"He was wonderful. He was on time. He worked quickly and efficiently. He cleaned up. He was friendly. My job is complete. I am very happy with his work."

"I’d like to start by saying that we have definitely had our share of less than positive experiences with contractors. We rarely write negative reviews, however, as we tend to prefer to give people the benefit of the doubt and know that small businesses are struggling in the current environment. That said, we felt it necessary to provide feedback on our experience with Jason and his crew. We hired him in part because of the seemingly positive feedback we read on the site. We are honestly not sure how or why that feedback was so positive, but it lured us into a business relationship that we now very much wish we hadn’t. To say this was a negative experience would be an understatement. We hired Jason and his crew to do two projects. One, to remove existing tile and re-tile our foyer, and two, to repair a number of tiles (less than 10) that were coming up in our kitchen. We had purchased all the tile, and in our estimate, were quoted four days from start to finish for both projects. Jason and his crew started on a Monday, and by his original plan, should’ve been done by Thursday or Friday of that week at the latest. That was not the case. We noticed quickly that Jason‘s crew is actually outstanding— but he unfortunately is not. He is negative, complains constantly about the tile industry and the scope of work, and to put it mildly, does sub-par work. He left our house in complete disarray for a four day weekend because he chose not to return on schedule to finish the foyer as promised. Paper was taped all over the floor all throughout the house (with tape that left sticky residue everywhere rather than something like painters tape), tile dust was everywhere, grout haze was still dried all over the foyer tiles— it was a disaster. He even used the wrong tape when he covered our smoke detectors with plastic, which ripped paint off of the freshly painted ceiling. There are at least five places where paint now needs to be touched up. The project ended up taking Jason over two weeks, where he was in our house approximately nine days, and he never actually finished the job. Every day he arrived, he would come to our house, say that he needed supplies (how, as an expert in the tile industry, you do not have the standard spacers, etc. that are required to do every job is shocking to us) would drive 45 minutes to a tile store, disappear for a few hours, and then come back sometime in the afternoon. The job stretched on and on, and each day as we inspected the work, we would have to ask Jason to come back to fix the issues he had spent all day working on the day before. The tile he laid in the kitchen was the most uneven and poor craftsmanship we have ever seen. Every tile was uneven visually and stuck out in sharp points because of the mismatch. We asked Jason to come back and rip the tiles he had just put down back up and redo them. In doing so, he used double the tile we had bought. He then went on to grout the replacement tiles in the kitchen and within 12 hours, all of the grout was cracking and coming up all over our floor. He muttered some thing about “using the wrong tile grout“ and at that point, we were so done with the experience that we told him not to come back. Icing on the cake? He tried to charge us an extra $500 for the wood transitions that he “had to make,” but were included in our original quotation. In short, we highly advise that you do your research and exercise extreme caution before you hire Jason to do any work. In our experience, he will not arrive consistently, the estimate for the timeline will be completely different than you will experience, and for a tile expert, he seems to know very little about the actual process for laying tile. The unfortunate piece is, like we said, his crew does an exceptional job. He does not. We were left with an incomplete job that we paid A LOT for. Hire at your own risk."