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"Very friendly. Gets the job done quickly"

"I would, 100%, work with Backyard Services again. Colin is an absolute sweetheart. We had a simple vision of a pool deck and they helped us achieve that and so much more."

"Mike did an excellent job in repairing my 30+ year old deck by removing all deck boards, railings and stair stringers and installed all new PT lumber. In addition, he replaced all joist hangers. I am very pleased with how the deck turned out."

"I will never hire them again or recommend them to anyone. While the quality of the material purchased to do the porch was very good, their attention to detail was quite lacking. There was never any trim put around the base of the porch, the holes were not even filled in properly where the concrete piers were placed. The roof repair, which was supposed to be done, consisted of adding several 90° elbows to each of the roof vents, which did seem to fix the issue, but the $1,000 charge for that is a little excessive. The last little bit was the relocation of an outdoor water faucet, which appears to have been done, at least from the outside, but none of the plumbing was ever done inside to hook up that attachment, so it is nothing more than decorative at this point. I feel like I was excessively overcharged for some of this work and some of the work was never even completed."

"I'd like to share my disappointment and frustration with the recent bathroom remodeling project that Install America completed for me. The project was signed on October 29, 2022, started on January 12, 2023 and was supposed to be completed within 1-2 weeks. However, the project did not finish until March 27, 2023, taking over 2.5 months instead of the promised timeline. This significant delay caused me a great deal of inconvenience as it disrupted all my life plans. Additionally, living on the construction site for 2.5 months was unhealthy and stressful, which exhausted my nerves. Furthermore, I was disappointed with the lack of from the assigned project manager. The project manager never called back to provide updates on the project's progress, which left me in the dark about the timeline for completion. To make matters worse, after agreeing on the cost of the project, the salesperson added an additional $10K, referring to the fact that something was forgotten. This is unprofessional and unfair. Quality and quantity of work performed does not match the cost of the project, and I feel that I am being overcharged for services that were not adequately provided and while I have attempted to address my concerns with management, I have been met with resistance and have not received an itemized bill that justifies the charges. In response to these inconveniences, Install America graciously installed two additional niches (that were already in the contract), which is not adequate compensation for the stress and inconvenience caused. The $500 compensation was also insufficient. Overall, I am extremely dissatisfied with the service provided by Install America. I do not recommend Install America to anyone. Stay away from them. Eugene"