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"Great customer service and very responsive!"

"WORST COMPANY EVER!!!!! I ordered a shed in early 2021. I paid half up front. The shed wasn't delivered until June 2022. To be fair, the weather was a problem at times, and they also had many supply chain issues so I waited and waited. In the end, they delivered a gorgeous shed BUT the owner, Brett, installed it improperly by dragging the shed over level gravel so it was left with floating beams on either side. Under the shed there are big gouges and no support in many parts. He claimed that the pad was improperly built and not level, but he did not call me to say so - he just put the shed down unsupported and left. An experienced contractor built the shed platform with at least 5" of 57 gravel surrounded by 6x6 pressure-treated wood beams rooted into the ground. The pad was absolutely level. All 4- Outdoor had to do was put the shed on top of the pad. However, they put the shed on crookedly, then dragged it into place. When I called to resolve the issue on June 5th, I got no answer until 7 July when I found out that he was, unfortunately, hospitalized. I contacted them again in August, then September, then finally got a response in October. Brett wants me to PAY to move the shed, level the gravel, and then replace the shed. He should have done this to begin with!!! Through 1.5 years of correspondance I had to deal with his front desk person who tried her best. When I finally asked to speak directly to him, I was stunned at how incredibly rude he was. I got in half a sentence to begin to explain the issue and he went on and on and on for more than 5 minutes whining about not working for free, that my pad was not right, that it wasn't his fault, and more. Stay away from this company. The owner is rude, doesn't care, did an improper install, won't warranty the work by fixing it, and wants to charge me for something he should have done right to begin with. I see I am not the only one who has left such bad review. Terrible company. Stay away."

"The door is beautiful. Quality is very good for both door and storm screen. The installations was very rocky. The technician took over 4 hours to do the service and we basically had to rush him because it was getting too late and dark. He left cracks around the door, it was also crooked and the doorbell didn't work. We called next day to talk to the project manager who was dismissive and seemed not worried about his worker's poor performance. They came to level the door after a couple of days because it wouldn't lock so we insisted it had to be done ASAP. At the end, we called another company to fix the gaps and the doorbell. We had enough! It was the best decision to let them go and hire someone new and more responsible to take care of what Prestige did wrong."