My parents signed a contract with Prestige Home Solutions for a new roof and deck repair after storm damage. Since they are elderly, non-native English speakers, I was the point of contact for their correspondence. We have grievances that are indisputable, based on the quality of their work and service, and some that are of an ethical nature. On 6/6/18, my parents signed a contract and handed over a nearly $12,000 insurance check (made out only to them as the homeowner), which Prestige then deposited into an ATM. It got kicked back, then “lost” for over 5 weeks. On 7/13, they picked up my parents and drove them to a bank for a third-party deposit of this original check, which can only be completed in person with proper ID. It took another 2 weeks to hear back after inquiring, and then received less than 24 hour notice for the new roof. Finally, the roof was sloppily installed 7/28-29, except they knocked loose a gutter and incorrectly installed a section of drip edge. And they never fixed the loose high elevation deck railing. Many attempts for repair went unanswered, then multiple no-shows from the PM. I left 2 voicemails for the VP Rocky, on 8/29 then again 9/4, which went unanswered. Then his VM box was full and could not accept additional messages. The perplexing factor is that the PM was often in the neighborhood, often on the SAME street, according to neighbors, since many of them used Prestige for their new roofs from the same storm. The roofer was finally scheduled to arrive at the home on 9/26, but was a no-show. After a pattern of no-shows, I told the roofer that I would personally be there, so I drove over 4 hours that same day (which required the added expense of last minute childcare), and the roofer finally arrived on 9/28, a full 2 months after install. At that point, my father had already repaired the gutter and deck railing, the latter being a safety hazard. The repair for the drip edge was scheduled for 10/1, and AGAIN the roofer was a no-show. Repair was finally completed on 10/2 after multiple calls. Ethical concerns: The PM was in correspondence with me during the sales pitch process, but then signed the contract only with my father present. Once I saw the contract, I saw the PM had crossed out the “Deposit (no more than ⅓)” line to receive the entire insurance check. I also verified with the bank that there have been no changes concerning their policies of 3rd party check handling, as was told to me by the PM to deflect responsibility when it was lost. The bank also verified that in-person 3rd party check deposits, while allowable in some instances, are not typical. I had originally advised my parents to deposit the check themselves once it was located, then write a new personal check, especially since they are customers of the same bank. Not sure why that did not happen. We are currently in dispute over the approx 16% of payment remaining on the balance (since so much was paid upfront). The 16% INCLUDES the work they did NOT complete (gutter and deck repair). This was a straightforward roof installation of a TOWNHOME, and a simple deck railing repair promised from early June that stretched into October. We strongly do NOT recommend Prestige based on the quality of their work, their negligent customer service, and unethical business practices.