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"Contract Agreement Date: June 20, 2025 Parties: Keystone Remodeling and Restoration Services, DuBois, PA (Phone: 814-849-8490) and William & Shawn Johnston Scope of Work: Keystone Remodeling and Restoration Services (“Contractor”) agrees to: 1. Remove existing carpeting and install new flooring in approximately 1,700 sq. ft. of space. o Customer will supply the flooring materials. o Determination of whether transitions are needed will be made after floor removal. 2. Repair kitchen lighting at a cost of $50.00 per man needed. 3. Install a customer-purchased shower at no additional labor cost. Labor & Materials: • Labor will be billed at $75.00 per man-hour. • If Contractor supplies any materials, a 15% markup will be applied to the cost of those materials. • Drive time is charged one way starting at 8:00 AM daily. Estimated Duration: • Flooring installation is estimated to take approximately one week. Start Date: • Work is scheduled to begin July 21, 2025. Payment: • On June 20, 2025, William & Shawn Johnston paid Keystone Remodeling and Restoration Services a $1,500 down payment toward the project. • Project Update – July 7, 2025 • On July 7, 2025, Keystone Remodeling and Restoration Services traveled to Lowe’s to pick up the flooring materials for the project. Due to the flooring not fitting on the Contractor’s small trailer, William & Shawn Johnston arranged for a U-Haul truck to transport the materials to the residence. • Upon delivery, the crew from Keystone Remodeling and Restoration unloaded the flooring and placed it in the living room. Additionally, the Contractor assisted in removing items from the home and loading them into the U-Haul for the Customer. Project Update – July 21, 2025 On July 21, 2025, at 8:00 AM, Keystone Remodeling and Restoration Services entered the home of William & Shawn Johnston to begin scheduled work. The crew removed carpeting throughout the home, completed all flooring installation, removed the old bathtub, and installed a new shower surround. On July 25, 2025, Keystone Remodeling and Restoration Services returned to the home of William & Shawn Johnston to complete the remaining scope of work • Remaining Balance Due: $1,542.82 • Payment made via Check #640: $1,542.82 Final Statement: William & Shawn Johnston were informed by Keystone Remodeling and Restoration Services that this payment represents the balance due for all work completed as of July 25, 2025. Project Update – July 28, 2025 On July 28, 2025, Shawn Johnston received a phone call from Keystone Remodeling and Restoration Services. The Contractor stated that they had miscalculated the final total for the project and claimed a remaining balance due of $800.00. Payment was declined to make any further payment, stating that any miscalculation was the Contractor’s responsibility. It was also noted that the shower was not functional, as the material placed on the pipes had solidified, preventing proper use. Project Update – August 4–12, 2025 • 08/04/2025 – After using the shower, a leak was discovered. Shawn Johnston contacted Keystone Remodeling and Restoration Services to report the issue. • 08/05/2025 – Keystone Remodeling and Restoration visited the property to repair the leak. The crew instructed that the shower not be used for 36 hours. • 08/09/2025 – Upon resuming use of the shower, the leak reoccurred. • 08/11/2025 – Shawn Johnston called Keystone Remodeling and Restoration to report the leak. The call was not returned; however, a voicemail message was left. • 08/12/2025 – Shawn Johnston again called Keystone Remodeling and Restoration to report the continued leak. No response was received. Following the lack of response, Shawn contacted Angi List to report the problem and was informed of the process for filing a formal complaint against the Contractor. Complaint Summary: • Keystone Remodeling and Restoration was paid for work that included installation of a fully functional shower. • The shower continues to leak and is not functional. • The Contractor has allegedly refused to complete necessary repairs unless an additional $800.00—an amount disputed by the Customer—is paid. • The Customer believes this constitutes an attempt to collect funds not owed and is effectively being “held hostage” for payment. • The Contractor has not provided requested billing documentation from Lowe’s for materials purchased. Despite being paid a total of $11,262.82—well above the initially discussed project cost of approximately $8,000—the Contractor has: 1. Failed to deliver a fully functional shower, which continues to leak despite multiple repair attempts. 2. Refused to address the ongoing leak unless an additional, disputed $800.00 is paid. 3. Not provided requested receipts or proof of material purchases from Lowe’s. 4. Confirmed on July 25, 2025, that the account was paid in full, then later attempted to alter the final balance. ________________________________________"

"This is the second time I've turned to Mark for help in getting a home loan. The reason I'm a repeat customer is that Mark is great. He always gets me the absolute best rate and is an honest, tell-it-like-it-is person - so very appreciated during the confusing and scary process of getting a mortgage.
I tend to run a little on the neurotic side, and Mark handled my constant badgering and near freak-outs with great finesse, providing just the right amount of hand-holding and straight-up advice. This time around, I bought my home through a private sale, meaning neither party used a realtor. So I needed even more attention and guidance. Mark not only did a great job with the mortgage, he also gave me invaluable advice on issues related to the sale but outside his scope, such as home inspection.
A big THANKS to Mark. I couldn't have done it without you and Judy!


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"The crew arrived on time and finished the job in one day.  The work site was left clean and I was able to begin construction on my new shed the following week.
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"Darin from House & Home contracted with us for a project which was a fairly small job at the beginning. My dental office Signature Smile Designs in both Bradford and Smethport was sorely in need of repainting of ramps and strengthening of those ramps. Darin was respectful and worked ho*** ** that early project. The results were very good. Because of the result, I expanded the entire project especially in Bradford. He has maintained his respect and poise through this challenging renovation of a building built in the 1930’s. He has put in two new bathrooms, a new basement floor, new treatment rooms were updated and much more. He has performed at the highest level! Continuing, he has painted inside, put new cabinets in , and even leveled two very off level floors in two rooms. That project was done with attention to detail and was technically a very difficult task… He got them back to level and we will benefit from his hard work.. I fully endorse and recommend Darin and House & Home!"

"Quality work from this business! They are very professional and the work always looks great"

"Gino was excellent to work with. Unlike other construction companies we had called for estimates, Gino returned my calls quickly and always arrived at our home when he said that he would. He answered all of our questions. He went above and beyond by completing some tasks that he did not charge us for. He continually kept us informed regarding the status of the work on our home and updated us as to additional things that needed to be done (i.e., the roof was old and we ended up having to replace most of the plywood).
Additionally, the job was completed in 2 days, which was faster than the one week estimate that he had originally given!
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"Great experience,did great job,we already have a request for more jobs to be done at our home"

"They did a wonderful job on my addition and my deck they where very professional and took pride in their work strongly recommend these guys"

"Loay Jabbar provided the information I needed quickly and clearly. I immediately signed up for full coverages for our two homes because of the discounts offered and because of the quality of service that Loay is saying and promising Choice Home Warranty provides to its customers. I have bad experiences with other home warranty companies so I am hoping I found the best company that would deliver the best service."

"With weather on their side the folks at Bowler Home Improvement did a fine job with removing and replacing the roof on our home. I would be happy to recommend them to anyone needing their roof replaced and plan on using them in the future on other Adventures!"