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"The contracted the work off to a third party. Jon took longer than expected. The windows was installed pretty good from the looks. Communication could have been better with knowing the job will take longer and what types of trims I wanted for the windows. As the contractor that was hired for this job by this company. Did a good job with putting up decent trim. As for the new windows they look great. I purchased the myself and hired sentri homes to install them. I will need to have a my siding on my house redone to be closer to the new windows so the gaps are not so obvious. That was not expected at first. But from old storm windows and not knowing how they were put in originally. There was some unknown things that was learned from the job being completed. I will have the siding of the house slightly done to match really good for what I wanted later on. My only concern is better communication with sentri homes. Overall they were great when I did talk to them."

"Job took less than 3 days (one of them rainy). Completed a couple extra minor roof repairs at no extra charge. Nice job cleaning up site. Roof looks great. Very satisfied. Planning on using them again in spring for siding the house.
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• Met with Gino early June. Original contact with him (he called) was 3 hours after my email on a Sunday! Met with him several times going over what we wanted, gave him architectural drawings of the deck and discussed materials to be used. We had some concerns over attaching such a large structure to the house and wanted to be sure we would have no problems with it shifting or collapsing and to make sure the weight bearing was addressed with all posts etc. He was great to deal with, able to reach easily and quick to sign the contracts and pick up the deposit. I called 3 references, all glowing. All stated Gino's men worked from 7:00am to 7:00pm and finished the jobs in the assigned time and quality of work was excellent. 2 were repeat customers and some even referred him to their friends and actually he was on those additional jobs then. Sounded GREAT!
• Contracts signed 6-22-12

Promised start date 7-16-12 and quoted a 10-14 day job. The only item not included in our original plans was the railing. We changed our minds and added the railing to the bid on 7-17-12 and paid for supplies and labor for this addition in full. Not once did Gino mention this may cause an extension on the original 10-14 day job time.
Promised start date delayed a week to 7-23-12. No one showed up. We had to call him to see what was going on! He then promised they would be there on 7-25-12, no one showed. FINALLY they showed up on 7-28-12. He offered NO explanation at that time.  
His employees would not show up for days with no explanation. Weather was cooperative. I found the prIncipal problem to be inexperienced employees with little to no supervision, they seem unsure as to what to do. Some errors in work were so obvious I noticed them! All issues we pointed out were corrected promptly.   
Here is a timeline of the work done using my dated photographs as a reference so as to be fair and accurate: 
July 28th-siding removed (3/4 of the back of my home is exposed to the elements). Holes being dug for sonna tubes. (note-they did have to dig in bedrock and actually needed jackhammers for a few of them).
August 3rd-sonna tubes in. 3 long beams in for the base of the deck (extending to the back from the house).
August 7th-framing has been done for the second time. First time they had such a bow in it that a foreman ripped it out and redid it in a day! 
August 13th-started roof beam frame. 
August 15th-roof frame complete.
August 20th-shingles on the roof complete-more siding removed.
August 22-face of the roof completed. (triangle part now solid)
August 25th-face of the roof now has scalloped siding 
August 28th-inside of roof framed for soffit.
August 30th-2 of the 3 columns up, 14 X 22 section of decking almost complete.
August 31st-all decking down, 3 columns done- still no siding on my house. We have been having major water damage to the interior of our home due to heavy rainfall and no siding. Spoke with GIno about our concerns but still no finish date set.
September 7th-railing 3/4 done, still missing siding and steps. 
September 13th railing complete, still needs soffit work and gutters. Siding now beginning to be being replaced but it has been almost 2 months without siding!
September 21st-soffit work completed. Siding is on and has been cleaned with a pressure washer.  Finally able to place my recently purchased furniture (June) onto my deck. Still needs lattice work completed but at least now I can sit on my deck (in a jacket!) Just in time to put the furniture away for the winter!
October 3rd-lattice work complete. Deck finally finished.
 To sum up my experience with Gino and ECO Builder Services:
 The end result was a beautiful deck. He always returned our calls even when he knew we were upset or angry. 
  
What I did not like
The time promised for the job (10-14 days) did not equal the time it took to finish the job! (82 total days/60 work days if you count Monday to Friday).
 When I addressed this with Gino I was met with rude comments, him hiding behind 2 separate contracts of 10-14 days , plus the add on contract (for items he neglected to include in the original bid!) 5-7 days and stating the times listed for each job were consecutive.  While I understand weather may play a part in missing some days here and there, I can assure you that the weather was the least of it. Lack of appropriate workers on site was always the problem.
 
I did not appreciate being bumped for more "important" clients and being the subject of his poor time management skills. Spending $19,000 on a deck and not being able to use it for an entire year is not what I had in mind back in mid JUNE.


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"Siding had been repaired twice by other contractors. It was blown off in a storm. After DCB repair it never came off again. Roofing was efficient and well done"

"He is a great guy, he is very knowledgeable for the type of work that he provides."

"With weather on their side the folks at Bowler Home Improvement did a fine job with removing and replacing the roof on our home. I would be happy to recommend them to anyone needing their roof replaced and plan on using them in the future on other Adventures!"

"Everything was perfect. They were responsible. They were organized. They were efficient and clean. They're a great company to work with."

"McNeelys did an outstanding job on my vinyl siding project! It’s looks like a completely new house! Great prices, and communication!"

"Still in progress.  Happy thus far with completion pending.  Personable and trustworthy.  We have used him for a closet remodel earlier and have seen his work in friends condos.  Have had no issues with quality to date."

"He was awesome.  He called back, but he was working in Reed field, North Carolina and he could not get to us for a couple of days.  By the time, he got to us we had already gotten the other estimates, and we were pleased with him.  Hampton guy was great.  He was really quick to get back to us, but he had other projects that he had already lined up.  The experience was very satisfactory.  He was very courteous, and prompt.  He was very honest in saying that he cannot get to us, and if we needed to have this work done now, then we need to have to get somebody else.  I appreciated that."