Get matched with top appliance repair pros in Gratz, PA

"Super helpful"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"I AM LIVID WITH THEIR SERVICE. My husband and I have been living in our home 4 years without a single issue with our cooling system. We had UGI come out to "service" our system and said everything looked great....2 months later something with our compressor blew...that was $400. Then this morning, less than 30 days later, we apparently needed a brand new thermostat.....another $400 and guess what? MY HOUSE IS STILL NOT COOLING DOWN. So I called and said how it is absolutely ridiculous that there is still an issue especially after charging us to "fix" the thermostat. I am obviously frustrated. I work from home, its hot and I am pregnant with 4 pets in my home that are distressed from the rising heat and their customer service agent has the audacity to be BEYOND RUDE and tell me "to have a better day" as if it was MY FAULT...ok. It is very odd that ever since they came to "service" our central air system they've had to come back THREE TIMES and the system STILL NOT WORK. BEWARE!"

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"Went well."

"After the circuit breaker panel in our garage failed and caught on fire, I contacted Dave Pringle to assess the damage. He was able to start on the project the following day and kept me updated on the progress he made, explaining various codes and how the components worked in the system when I had questions. I found him to be very knowledgeable and friendly in all our conversations. Dave went above and beyond to ensure our house was once again safe and functioning as it was prior to the fire. For the quality of his work and reasonable prices he charged, I would not hesitate to recommend him for any electrical work you may have. Photos Before: [*** Link removed ***] After: [*** Link removed ***]"

"John responded promptly and he came out and gave me an estimate. I paid him for parts ordered and he called me a few months later to set up an appointment for the repair. He came out on the day specified and got the fireplace working. This was summer and we didn't turn it on until late October. When we turned it on, it filled the house with a natural gas smell. I called John and he told me he was busy but would come out in a week or two. We set up an appointment and he never showed. I tried to call him and he sent a text saying he was in the hospital. I was unable to contact him by phone ever since. He just texted saying can't talk now! This job cost me Nearly $1,000 and I still don't have a working fireplace! I sent him an email asking for an explanation, as we can all have trouble, but he never responded."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"