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"When we contracted with Bartz Landscaping in November 2019 (after getting estimates from three contractors), their BBB rating was A+. Now it is down to C+, and I can see why. We had a problem with rainwater flooding in our back yard, and Bartz provided two options, a yard length drainage ditch (rock filled) or French Drain (with no ditching necessary) Strongly recommended was the installation of the supposedly much superior French Drain, eliminating the need for any ditching, and it was this for which we opted. This was done in November 2019, but the flooding continued afterward (it would drain after an hour or more, but we were told that there should be no pooling whatsoever with the French Drain). They came back a couple of times to make some minor modifications, but none of them were effective. The only way to eliminate the flooding was for me to dig my own partial trench, something that should not have been necessary given the French Drain. When I asked them to replace my trench with a “professional” one as part of the original contract to alleviate the flooding, since the French Drain had not lived up to their promise, they said this was extra and would require additional cost. Supposedly an estimate was sent, but it was never received - The following was my last correspondence with the contractor on 11/09/2020, to which there was no response; "When you send estimate, include diagrams for both the estimate work and the no-charge options (i.e; remove pop up and recontour exit area). The original estimate never arrived for the creek bed and pipe extension. I do not agree that this should be considered additional work, as the original goal was to eliminate the pooling completely, which the French Drain alone has not done. Nonetheless, send the estimate and we will decide. Thank you" Since there was no response to this final email, I felt that the contractor wished not to be bothered by me anymore. Having already sunk $1500 into the French Drain which, at best, was only partially effective, I opted not to waste more money with them to do something they should have done for free as part of the original promise to alleviate the flooding problem. I lost confidence in their alleged “expertise” in drainage. Also, note that the response statement "we made professional suggestions and they were not followed (due to not accepting the proposal) is not accurate. We were given two alternative proposals originally, creek bed OR French Drain, the latter being strongly recommended over the former as much superior eliminating any need for any type of creek bed. It turned out that a partial creek bed was needed after all, which I dug myself. There was never any discussion to accepting BOTH proposals, especially since the French Drain was supposed to stand alone to eliminate the problem without any ditching."

"It went great they were very professional and they came on time and they work all day. They were very accommodating and respectful."

"Right form the very start on the estimate, Ray was amazing to work with and the most economical. He help put HOA documents together and kept us informed every step of the way through the whole construction project. The work took a bit long to complete than estimated, but that was mainly due to county inspections taking a while to schedule. Ray's team was very respectful and cleaned up the area very well each day before they left. Our home looks like a new home and we have had several neighbors stop by to compliment the work."

"The automatic pool cover business is dominated by a few large companies that become an effective monopoly after you’ve bought a cover from one of them and its exclusive local dealer. This manufacturer-dealer duo then has the opportunity to act exactly as you’d expect a monopolist would. In my experience, Solar Pool Covers took advantage of that power. The price for installing its equipment was good, and they did a good job installing it. But they have the option to get you on the repairs, where they have you over the barrel. On labor, they lowballed me on how much time they thought the repair would take and then worked slowly on the job (to be fair, it was a hot, muggy day). On parts, the manufacturer doesn’t disclose the price of parts on its website, except to its dealers. So Solar Pool Covers could mark up its parts price by a factor of five and then when I called them out on it acknowledge that they bundled the price of labor installing the part with the cost of the part. It was the first time I ever received a bill where labor and parts had separate line items (nothing unusual there)--but with the parts item including a hidden labor charge not in the separate labor line item. An additional part was also not listed specifically but under the larger more expensive system it was a component of, which effectively hid the name of the part that was replaced. After a service man does a job, I usually ask for a copy of the bill and then pay it then and there with a credit card. This dealer’s service man refused to give me the price of the job after it was finished, saying that he didn’t have time to fill out the bill and that time would need to be included in the bill. I’m giving them a C rather than an F because I had no problem with the work they did. The problem was the amount and way they charged for it."