After our, 16-year-old, heat pump failed and our “go to” company let us down, we reached out to a few other companies for a replacement. Out of them all, Integrity HVAC, stood out. When we called to set-up the appointment, we requested information on several “new to the market” Bosch units as well as Rheem products. Dana came to our house to look over the current system and provide us an estimate for a replacement unit. He brought us up to date brochures and was able to go over each piece of equipment. He listened to our concerns and made several recommendations we did not even consider. He understood we were only running on back-up heat and provided us a quote quicker than our “go-to” company. His company also offered financing. We looked over the quotes from all the different companies, three companies in total, and Integrity was the best of them all. The items which made us choose them over the others: Dana guaranteed they would remove the old unit and at least have the propane heat and air handler portion up and running before they went home, on the first day. This meant we would only be without heat during the daytime of day one. They offered additional products that competitors did not offer – UV light air purification as well as humidity control during the heating season. The quoted price was in line, with all the rest, however we were also having items installed that others could not even offer us. Lastly, and maybe most importantly, we had a good feeling after every phone call or email we made with them during the entire process! Upon reviewing the quotes, we contacted Denise and Dana to get the job going. They answered all our questions, ordered the equipment, helped us complete the financing, explained the next steps, and gave us peace of mind we would not have to worry! The heat pump we ordered was so new, there was a small delay in shipping. They did not let this hold us up to get off the failing system and get us onto the new system. Within a week, the needed equipment was in, they contacted us to set-up the install, and they arrived on time. Day one all the old equipment was removed and as promised, we had heat running before they left! A few days later, the heat pump arrived, and they installed it and finished the entire project. Total install was only two days – as promised. The installation crew, Bryan, Chris, Dylan, Adam, and Will were very knowledgeable, professional, and detail oriented. We now have the new Bosch Bova 2.0 heat pump, the new Bosch BGH96 propane furnace, all controlled by the Bosch BCC100 digital thermostat. We are very happy with the looks of the installed equipment as well as the service Integrity provided. We are also very happy with the Bosch equipment – easy to control, quiet operation, and we eliminated the cold spots inside the home. Integrity - the quality of being honest and having strong moral principles
Jason L.
