Best sump pump installation pros near Croydon, PA

"Our basement has always been damp and, at times wet when the existing drain system silted up. With this year's high amount of rainfall it needed something better. After some research on the trusty internet and interviews and quotes from 5 different contractors, Paradigm and one other company were the only ones who really seemed to know what they were about. Both quotes were about the same in cost and scope. I went with Paradigm over the other company primarily for the sense of personal responsibility I got from Andy and Ross. As the owners, they clearly take great care and pride in the work their company does from start to finish. The job involved excavation around the perimeter of the basement, including an attached crawlspace and peculiar raised section of the floor. French drains with all the trimmings, including silt filters were installed. The existing sump was improved, a second sump added, and new pumps installed in both wells. The walls were wirebrushed to clear away the efflorescence and mildew, then spray treated. Sump drains were linked to the outgoing sewer hookup (which was a problem, more on this later!). Work was completed in about 2.5 days exactly on schedule. There were two problems that came up, both resolved satisfactorily. Firstly, the drop cloths that did a superb job keeping the house dust-free on day 1 ended up releasing the accumulated dirt and fine silt into the air on days 2 and 3 as workmen walked across them, coating the ground floor with dust. They took extra care in cleaning both before and after day 3, but I didn't identify the source of the problem until late in the 3rd day of work. In the future, I would suggest cleaning, or at least beating dust out of the drop cloths after each day's work. The foreman was responsive and properly apologetic about the problem, and they did a fine job cleaning up as best they could at the end of the job. The second problem came to light a few days later, when I was talking with my neighbor. It turns out that sewer hookups for sump pump drainage were explicitly *not* allowed in our area of New Castle County. The patchwork of municipalities, neighborhoods, towns, and the City of Wilmington makes this a non-trivial question, as some places forbid these clear water hookups, some allow them, and some even encourage them! Paradigm had initially gotten incorrect information when they inquired, but confirmed that the hookup would have to be removed to pass code in our specific location. They returned to move the discharge lines, and ran them out to grade on the exterior of the house. This ended up causing another problem: a couple days later I started hearing a loud "glugging" noise coming from the discharge line on the rear pump, which was not draining properly. We had a battery backup pump on the old sump pump, which Paradigm was happy to re-install on the new pump. However, the check valve on that 5 year old, consumer grade backup had started to fail and could not support the much larger column of water in the retrofitted discharge plumbing. Andy and Ross came out twice more to fix this problem, once to figure out what was actually happening and a second time to remove the faulty pump, and to shorten and properly pitch the discharge pipe. I was impressed by the owners' responsiveness and professionalism in addressing these problems, and have confidence they will similarly resolve any issues, however unlikely, that may arise in the years and decades to come."

"AWS did an excellent job waterproofing my basement with a French drain and two sump pumps. They were a pleasure to work with, and I highly recommend them."

"They came to do an install and did a very good job."

"I was really impressed, the work was completed in just one day! The crew was super great, they had a bunch of people out. They did everything too I didnâ  t need to get really anything set up. We just made sure the walls were clear of anything so they had room. I needed 148 feet of drain installed and ordered 2 new sump pumps with it. It came out to $13k (I found a coupon too!) and Iâ  m just really glad to get this taken care of. My basement usually floods with heavy rain, legitimately half way full of water and we just had a rain (semi heavy) and itâ  s dry. This is the first time Iâ  m actually excited to see it rain next to check out the basement lol. I went into it expecting this to just help mitigate the flood waters but Iâ  m really hopeful this install will actually deliver 99% dryness ð   ð   . I do have to say, I wasnâ  t sure Iâ  d choose DryTech at first because I must have gotten 3-4 phone calls a day from their calling team after looking into waterproofing on HomeAdvisor. They were reallly trying to get me to schedule with them but I wasnâ  t ready just yet. It was a tad bit annoying but after looking at the reviews and whatnot I was definitely onboard and so glad I went through with them."

"Company responded right away to request. The technician was knowledgeable and friendly and he didn’t overcharge us for the work done. Got our drain unclogged quickly and asked if we needed assistance with anything else."

"From the estimate process until final product finished today, we could not be happier with BQ Initially was quoted a 2 day process to complete our Aquastop waterproofing system and sump pump replacement, Steve, Curtis, Pedro, and Josh arrived as promised at 7:30 and completed the job by 1:30. They explained the entire process and updated us throughout. They were very professional, efficient, and polite. Everything was explained about the new system and cleanup has the basement back to pre construction condition. We highly recommend BQ Basements and Concrete!"

"Had an emergency backup with the pipes that run to the sewer line. Called Blue Man and they showed up same day and fixed the problem, even gave me an idea what to do to prevent it from happening again. Was never pushy about signing up for a future service, was super informative and a great company to call. Would absolutely call them again and request Max (my plumber) he was great and very understanding."

"Doug arrived right away and was so helpful. Job was done in no time. Would highly recommend and will call again for any plumbing issues in the future!"

"Had a powder room installed in my basement. Guy did about 3 days later after calling me, no bs, fair price. Thats all I could ever ask for, will hire again."

"The plumber could have told me how much the job would cost. He did not until he was finished. I thought replacing a valve and cutting the pipe for $150. Was too much."