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"Contract Agreement Date: June 20, 2025 Parties: Keystone Remodeling and Restoration Services, DuBois, PA (Phone: 814-849-8490) and William & Shawn Johnston Scope of Work: Keystone Remodeling and Restoration Services (“Contractor”) agrees to: 1. Remove existing carpeting and install new flooring in approximately 1,700 sq. ft. of space. o Customer will supply the flooring materials. o Determination of whether transitions are needed will be made after floor removal. 2. Repair kitchen lighting at a cost of $50.00 per man needed. 3. Install a customer-purchased shower at no additional labor cost. Labor & Materials: • Labor will be billed at $75.00 per man-hour. • If Contractor supplies any materials, a 15% markup will be applied to the cost of those materials. • Drive time is charged one way starting at 8:00 AM daily. Estimated Duration: • Flooring installation is estimated to take approximately one week. Start Date: • Work is scheduled to begin July 21, 2025. Payment: • On June 20, 2025, William & Shawn Johnston paid Keystone Remodeling and Restoration Services a $1,500 down payment toward the project. • Project Update – July 7, 2025 • On July 7, 2025, Keystone Remodeling and Restoration Services traveled to Lowe’s to pick up the flooring materials for the project. Due to the flooring not fitting on the Contractor’s small trailer, William & Shawn Johnston arranged for a U-Haul truck to transport the materials to the residence. • Upon delivery, the crew from Keystone Remodeling and Restoration unloaded the flooring and placed it in the living room. Additionally, the Contractor assisted in removing items from the home and loading them into the U-Haul for the Customer. Project Update – July 21, 2025 On July 21, 2025, at 8:00 AM, Keystone Remodeling and Restoration Services entered the home of William & Shawn Johnston to begin scheduled work. The crew removed carpeting throughout the home, completed all flooring installation, removed the old bathtub, and installed a new shower surround. On July 25, 2025, Keystone Remodeling and Restoration Services returned to the home of William & Shawn Johnston to complete the remaining scope of work • Remaining Balance Due: $1,542.82 • Payment made via Check #640: $1,542.82 Final Statement: William & Shawn Johnston were informed by Keystone Remodeling and Restoration Services that this payment represents the balance due for all work completed as of July 25, 2025. Project Update – July 28, 2025 On July 28, 2025, Shawn Johnston received a phone call from Keystone Remodeling and Restoration Services. The Contractor stated that they had miscalculated the final total for the project and claimed a remaining balance due of $800.00. Payment was declined to make any further payment, stating that any miscalculation was the Contractor’s responsibility. It was also noted that the shower was not functional, as the material placed on the pipes had solidified, preventing proper use. Project Update – August 4–12, 2025 • 08/04/2025 – After using the shower, a leak was discovered. Shawn Johnston contacted Keystone Remodeling and Restoration Services to report the issue. • 08/05/2025 – Keystone Remodeling and Restoration visited the property to repair the leak. The crew instructed that the shower not be used for 36 hours. • 08/09/2025 – Upon resuming use of the shower, the leak reoccurred. • 08/11/2025 – Shawn Johnston called Keystone Remodeling and Restoration to report the leak. The call was not returned; however, a voicemail message was left. • 08/12/2025 – Shawn Johnston again called Keystone Remodeling and Restoration to report the continued leak. No response was received. Following the lack of response, Shawn contacted Angi List to report the problem and was informed of the process for filing a formal complaint against the Contractor. Complaint Summary: • Keystone Remodeling and Restoration was paid for work that included installation of a fully functional shower. • The shower continues to leak and is not functional. • The Contractor has allegedly refused to complete necessary repairs unless an additional $800.00—an amount disputed by the Customer—is paid. • The Customer believes this constitutes an attempt to collect funds not owed and is effectively being “held hostage” for payment. • The Contractor has not provided requested billing documentation from Lowe’s for materials purchased. Despite being paid a total of $11,262.82—well above the initially discussed project cost of approximately $8,000—the Contractor has: 1. Failed to deliver a fully functional shower, which continues to leak despite multiple repair attempts. 2. Refused to address the ongoing leak unless an additional, disputed $800.00 is paid. 3. Not provided requested receipts or proof of material purchases from Lowe’s. 4. Confirmed on July 25, 2025, that the account was paid in full, then later attempted to alter the final balance. ________________________________________"

"Found Rock-A-Fellas on Angies List and I'm glad I did.  Bob examined thoroughly and patiently explained the construction flaws in the carport built in the rear of my home by another contractor back in 2009.  Because the original contactor did not follow standard building codes and use proper construction techniques and materials, I was cited by the City of Philadelphia.  Bob spoke to the Licenses and Inspections Inspector and tried very hard to figure a way to save the carport.  Unfortunately, due to the poor prior construction, demolition was the only option left to me. 

Bob and his three man crew arrived 30 minutes early and for the next three and a half hours methodically and carefully removed the carport, which included a roof and sides.   I was very impressed with their attention to detail such as avoiding damaging the power and cable lines, reassembling the downspout, tying back the power lines after the demolition was over/ 

After the demolition was over, you couldn't tell there was ever a structure.  

I hired Rock-A-Fellas to  remodel/reconstruct my nephew's bedroom, which had termite and moisture damage.  I'm also considering having Bob and his crew do a complete remodel of my kitchen, basement, and a new carport. 

This was my best experience with a contractor.  I give Rock-A-Fellas an A+++++ rating.
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"This is the second time I've turned to Mark for help in getting a home loan. The reason I'm a repeat customer is that Mark is great. He always gets me the absolute best rate and is an honest, tell-it-like-it-is person - so very appreciated during the confusing and scary process of getting a mortgage.
I tend to run a little on the neurotic side, and Mark handled my constant badgering and near freak-outs with great finesse, providing just the right amount of hand-holding and straight-up advice. This time around, I bought my home through a private sale, meaning neither party used a realtor. So I needed even more attention and guidance. Mark not only did a great job with the mortgage, he also gave me invaluable advice on issues related to the sale but outside his scope, such as home inspection.
A big THANKS to Mark. I couldn't have done it without you and Judy!


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"Everything went well right from the start. The contractor was both courteous and kept supplies neat while they were on our premises. The whole job (because the weather was good) took about 5 days."

"I never contacted the provider or used this service in anyway. I have to
write this review so that the request to write this review stops
popping up.
The rating is bogus as it is required to be able to submit.
"

"Excellent - I ended up hiring someone to help with shopping and finishing piece - waste of time and money. Jill's service was by far the most useful and best value in my decorating process.
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"Seth , Bill and their crew have done a wonderful job on our remodeling projects . They are dependable and have completed the work in a timely manner. We would definitely use them for other projects in our building ."

As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. We won't leave until the job is done right! Call or click to schedule an estimate today!

"The company representative displayed superior knowledge of his business, was friendly and very professional. He explained in detail the work to be done, the product (s), warranties of product and labor."

"We had a pipe break in our second floor bathroom. We were able to stop the leak the morning after the leak happened, and we called our insurance, and they told to call S I restoration. They sent out a crew of 4 or 5 people, tore out the carpet, and set up fans that eventually dried everything out. We started to notice that it was a while before anyone from SI restoration would come in and actually start the restoration. The demolition crew was very prompt, but not the restoration crew. When they finally would come out, they would only work for 2-3 hours and then they would disappear. The work they did was very good. The bad news is that they would send out workers and there would be very inexperienced supervisors of the workers that would come out. When the supervision is bad, the workers don't seem to work all that hard. We complained to our insurance agent because we hired them upon his recommendation, he was disappointed in them. We tried to talk to the owners, but they were out of town, and the people that they sent were so inexperienced, it was nearly impossible to work with them. We simply wanted to get the work done. My husband complained to the company and things improved from there. From there, the work started to pick up. One thing that really upset me was that they turned in hours into the insurance company that both myself, and the inexperienced supervisor knew wasn't accurate. The good news again, is that once they finally completed the job, was that it was a very good job. The bad news was that it was very poorly managed."