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"We ordered a Covana SwimSpa cover back in July or August of 2021. They finally received the product from the manufacturer in March of this year. When the installation team came to put it all together they realized that the person who had placed the order with the manufacturer had missed the fact that the cover was slightly too large to make a proper seal. The installation guys, who were great by the way, said they would work with All Spa to get is sorted out (new parts to make it work). Anyway, it's been a month and the thing is still sitting half assembled in my yard. Keep in mind that this is a $10K cover left partially assembled and covered in a tarp. I've made 5 inquiries via phone to All Spa to at least get a status update but have yet to respond. It really just speaks to a major lack of professionalism to not even have the decency to let us know the status of what is going on. I don't usually leave reviews like this but I think that this certainly warrants a 1 star review."

"INITIAL CONTACT The company was quick to respond to our inquiry and set up time for a consultation. What we thought was a consult to receive a bid became a high pressure sales pitch. And our down payment to secure the quote for the job was actually a binding contract for the FULL scope of the project with significant penalties for cancelling (read the contract fine print!). A cancellation window of three days to release liability for the FULL AMOUNT OF THE PROJECT was a big surprise as we read through all the paperwork the days following. We have learned a hard lesson not to sign anything after 9pm, we were both so tired and hungry at that late hour we did not thoroughly read through all the paperwork. Our mistake. We obviously ended up moving forward with the project and got more comfortable after reading through reviews of the quality of the work and the experience customers had once they got past the “sales” call. Most were very positive. We also found that no other company offered the length of warranty that System Pavers does and with the large and challenging area, sloped terrain with drainage challenges and more than 5K sq ft, we felt comfortable that this was the right company to do the work. CONCEPTUAL DESIGN AND RENDERING Overall, the software was helpful in deciding the layout and the borders of the pavers. But we still had a hard time selecting the type of stone with the generic 3D rendering. We had to trust our instincts with the pictures in the catalogues provided to decide what to order. Once we decided on the Mega Lafite and Mega Arbel stones from Belgard, Jeff worked very hard with the vendor to get the color we wanted (as the Victorian shade had been discontinued) at the price we needed to fit our budget. We certainly appreciated this extra effort with the vendor. QUALITY OF WORK We read many reviews relative to the installation and quality of work. There was one team, led by Moises Ponce, that had received nothing but positive reviews. We were grateful that Jeff and the management team at System Pavers reworked the summer schedule so that Moises and his crew were able to take on our project. His team did outstanding work, they were always professional, and cleaned up after themselves. The installation of the pavers and the edging was seamless and the final product has more than met our expectations, it is really beautiful. We get many compliments on our new driveway and front yard and know that we enhanced the value of our home substantially. The team had to address some drainage challenges in front of our house and shop and the choice of permeable pavers so far seems to be functioning well through the first set of rainfall and falling leaves. The only challenges we had with the installation process involved two areas. The first had to do with communication between the Designer, the Project Manager and the Installation crew doing the work. There were times they were not on the same page and luckily one of us was home when most of the work was completed and could monitor the install. The second had to do with the landscaping/grass once the stones were completed. We had to move a portion of our in-ground sprinkler system prior to the new sod being installed. The day the ground was prepped for the sod, several of the sprinkler heads were completely buried and one was even on its side, covered with mulch. Had we not been on site and pointed this out, there could have been significant rework to correct after the sod had been installed. OVERALL We are very satisfied with the work and the end result. The cost for the work may be more than the value added to our home but there were other factors/benefits we considered in the choice of stone we selected and the overall design that increased the price beyond our original budget. It has transformed our front entrance and our front yard into our own private retreat and we no longer have to deal with the dust tracked into our home from our previous gravel driveway."