Get matched with top small appliance repair technicians in Albany, OR

"It was an excellent experience! My old Kenmore fridge (probably from the 90s) quit cooling/defrosting. After looking to replace it and finding thanks to the pandemic refrigerators are on backorder for months, I called 3 appliance repair companies who didn't call me back. I found Neli and was able to set up an appointment at a time I picked.. An incredibly patient tech (Chris C.) came chat on at the appointed time. I waited about 5 mins as he was wrapping up another call. I walked me through the diagnosis using a virtual support app on my phone. He was able to help me with taking things apart, helped me use our multimeter, and diagnosed the problem. I can do this repair myself. He gave me the exact part numbers and told me what I need to do. All for $35 for an hour on a Sunday. I can't believe how great this was. I thought I had to replace my refrigerator, but for $35 + $111 in parts (I could have gone cheaper but chose OEM) my refrigerator will return to health. Their website lists the tools you will need for a diagnosis/repair, make sure you have them ready. For refrigerators, you need a screwdriver (flat & phillips), a socket set, a multimeter, and theoretically a pair of pliers but I didn't use them. Also make sure your phone is charged (lesson learned)."

"I hired AJ to install an electric range fill kit that I had purchased. He looked at the instuctions and examined the fill kit prior to the visit to install the kit. When he attempted to install the kit, he told me he forgot to bring a metal cutting blade, but would use a grinder to cut the steel piece to the right length. (even though he knew he would need a metal saw and blade) Then he cut one of the pieces too short, and also ruined the paint on the pieces by using the grinder. He proposed filling the gap with silicone and that I buy paint to cover it. I told him I was skeptical, and asked him if he would make it right if we didn't like the result. He looked me in the eye, smiled, and said that he would. The silicone shrunk and looked awful. Painting it would not have helped. I notified AJ that I purchased another fill kit and asked him to contact me to install it. He ghosted me and has not responded. So I had to buy another kit and also pay someone else to cut it. I really regret hiring him, and I'm so disappointed since I liked him and thought he was a trustworthy person."

"We had a refrigerator quit working two days before Christmas, Dylan Hamilton did respond, he went to the home, determined that he could get the parts and fix the refrigerator. He asked me for a check of 350. before he did the work, I thought this odd, he said he would get parts and go the next day, which was Christmas, I told him I needed this done quickly, because the home is a rental, and a refrigerator is necessary. He tried to make an appointment to do the work on Christmas, my tenants had someone visiting, they wanted to be extra careful during covid. so they did not want a repairman in the house on Christmas. For some reason Dylan did not try to do the repair on Saturday or Sunday. On Monday we were expecting him all day, then he told us he got in a car accident. I waited all day on Tuesday not hearing from Dylan, no phone calls. By Wednesday my tenants were very upset, no refrigerator for a week. i have asked Dylan for a refund, he said i should be getting one, but i have not received my refund. I did not receive the services, and i need a refund. I am very unhappy with the company for no service and no refund. It was an extremly stressful time, waiting for him to call and do the work for many days, and getting no phone calls."

"Was assigned by my home warranty to fix my furnace, 3 months and several attempts later we still have the exact same problem. It is not fixed. When my frustrated spouse told them not to come back, along with the, "sorry we couldn't fix it." We were told the technician has pictures of our thermostat showing 72 degrees. (Space heaters and fireplaces are apparently not supposed to be used when your furnace is out) we're from the desert, we like it from 75-77."

"American Home Shield (AHS) warranty is replacing my broken microwave with a new one. I received the new microwave on 11/11/2020 and notified AHS it was in my possession. Part of the warranty contract includes the installation of the new microwave. AHS typically assigns contractors themselves. However, this time AHS contracted with C & R Services with a dispatch number on 11/13/2020 for C & R to assign a local contractor to do the install. After two weeks of waiting and not being contacted by C & R or a contractor, I called C & R to follow up on the status. They said it would be 1 to 2 weeks from the date they received the dispatch from AHS. I informed them it had been 2 weeks in which they replied that it would be another 2 weeks. As of today, 12/11/2020, 4 weeks from the date C & R received the dispatch, I have not been contacted by C & R or a contractor. C & R's lack of communication and customer service is absurd. AHS informed me that they do not have any authority over C & R."