
Serving Prospect, OH and surrounding areas
Approved
In business since 1920
Free estimates
Warranties offered
"I emailed Stewart's floors from their website and they called me the next day to schedule an estimate. They came out the same day and provided me an estimate on the spot. It is a 4th generation, small, family owned and operated company. This was appealing to us and Jim was very kind and knowledgeable and I enjoyed speaking with him during the estimate. Once the remodeling was done in our home about 3 weeks later I emailed Stewart's to let them know we would be ready to start our floors in the next week or two and wanted to check on their schedule. I didn't hear back so I called a few days later. I spoke with Betty and she informed me that she would call me back the next day. I didn't hear from her so I called back again Wednesday and left a voicemail in the evening. Still no word until she called at the end of the week to say she was waiting to call me because they needed to see how the jobs panned out over the week to know when they could start. I totally understand that, but if you tell someone you're going to call them Tuesday you probably shouldn't wait until Friday. Even a call to say that they woudln't have an answer until Friday would've been great. I just assumed they were too busy and didn't want the work so I had to take my time to call and get an estimate from another company in the mean time when I didn't hear back all week. We selected a date for them to start and as promised they gave a 30 minute call ahead on a Monday before arriving at the house. Again, Josh and his crew were very knowledgeable and we enjoyed speaking with them. Josh even called me at the end of the day to check in and tell me how things went and when they'd be back. This blew me away- awesome customer service and something I hadn't experienced from a contractor before. I had to pause the process by one day on Friday because I had a scheduled appointment to get our ducts cleaned. This really seemed to mess things up and it added multiple days to the process. They were supposed to come back Saturday or Monday and I never heard back from them as to when they would return. Again, I called the office and couldn't get a clear answer for quite some time. They showed up Tuesday or Wednesday and started the rest of the floors. To be fair, we did add two additional rooms to the job, so I understand that adds extra time. Overall, the floors look great and the price was very competitive, but the communication efforts could really use some improvement. I would recommend Stewart's and was very satisfied with the overall finished product, but the process to get there was more painful than I would've liked. The delay ended up pushing back our move in date back by a week, which wasn't the end of the world, but was a hassle."














































