Get matched with top well and pump technicians in Mcclure, OH

"On Monday, August 18, 2025, at approximately 12:00 PM, a technician named Paxton Geng from Mr. Rooter visited my home to provide a quote for a leaking spigot. I was not home at the time, so my wife communicated with him while I was on the phone. After concluding our conversation and right before leaving, Mr. Geng asked to use my wife's phone under the pretense of showing her a few things. My wife, who has limited English proficiency, allowed him to do so. He had her phone for about a minute. When she received it back, the screen showed a "Thanks for the review" page from Google. My wife navigated back and discovered that Mr. Geng had left himself a five-star review from her phone. He included a comment that is attached in the accompanying photo. This action is a severe invasion of privacy and an act of impersonation. I immediately contacted Mr. Rooter to report the incident and spoke with a manager named Steve. He assured me he would look into the matter, make things right, and call me the following morning. I waited two weeks, calling him daily without a response. When he finally answered, his attitude was dismissive, and he seemed to have no intention of resolving the issue. The behavior of both the technician and the manager is deeply concerning. This experience suggests a lack of integrity and proper oversight within your company. I urge you to take immediate action to address this breach of trust and the subsequent failure to follow up."

"Very professional and thorough."

"They repaired my basement leak, but left me with another nightmare, when they completed the project, they left me with another nightmare outside problem. My backyard is completely flooded and has flowed into my neighbor's yard. When the job was completed I asked about the continuous water flow and was told give it a few days and you'll be okay. Well I gave it a week and my backyard is submerged under water, I can't go outside to use it, can't cut grass cause it's so soggy. I called for two weeks with no response, only the operator telling me that I was on high priority? Finally I get a call from Bruce and he asked if I could take pictures of my problem, I did and he called back shortly and said that's it was my problem and that they only do basement repairs, and that I need someone to come out and fix that, but I told him I didn't have that problem before he fixed my basement. And that they don't access outside of the home, and couldn't gage what would happen after the repair. He then said from the pictures I probably had hard soil and that might be my problem for the water staying up top, hard to believe for me but that was his answer, wasn't their issue, end of conversation. Well they repaired my basement and transferred it to my backyard, thanks Foundation System of Michigan!"

"I paid Mr. Phomalee $1275 to do some bathroom remodeling work that he'd initially stated he'd be able to begin between Christmas and New Years this past December. After not showing up at that time, he proceeded to promise that work would begin on eight separate dates, missing all of them. During this time I received no communication from Mr. Phomalee unless I initiated it, and when I did he made an excuse related to his vehicle or family each time. Finally, I informed Mr. Phomalee that I needed him to return the funds paid to him as it had become clear he had no intention of doing the work for which he had been contracted. He informed me at that time that his previous excuses had been lies, that he had used the money I'd paid him for gambling, and that he most recently had not been able to due the work because he'd been trying to secure a loan to cover "the bad checks [he] had written to gamble so [he] didn't go to jail". So, I'm now in a position where I've had an unusable shower for two months, and will be forced to seek legal action against Mr. Phomalee to attempt to recover my money."