Get matched with top grout and tile cleaning pros in Kirtland, OH

"We have had the pleasure of working with Genuine Cleaners and their fantastic team, including Maria, Hannah, Jamee, Crystal, and Angel. Every time they clean our Airbnb, they do an exceptional job. They are thorough, professional, and always leave our place sparkling clean. They're accommodating with any request and go above and beyond to provide an excellent service. We highly recommend Genuine Cleaners for anyone looking for top-notch cleaning services! I'm SO happy we found them and continue to work together."

"Great work"

"I was nervous to have a stranger clean my house but Kristy was very kind and patient with me. I appreciate her taking the time to not only do great work but to put my nerves at ease."

"I reached out on Wednesday to book standard cleaning service for Friday, April 25 at 9am. I spoke with someone on Thursday morning to confirm. I was told that I would get an email confirmation with the booking info and paperwork. Not long after booking, I contacted them back to change the time to 2pm on Friday, April 25 and let them know that I had not received the email confirmation from the first time I called. I spoke with Mark. He confirmed my email again and said it would be on the way. He also confirmed that my appointment had been changed to 2pm. I called back twice regarding not receiving the email and confirmed my appointment time since I had not received anything. On Friday, April 25 in the morning, I still had not received anything and called again. I spoke with Nicole. The AI system and Nicole stated that my appointment was listed as 1pm. After a high level of frustration at this point I explained to her the entire situation and confirmed 2pm once again. My email address was still incorrect and she stated that she would change it and confirm my appointment for 2pm that day. I finally received the paperwork around 11am and signed it. At 2:15pm on Friday, April 25 I called back as I had not heard from anyone or seen anyone at my home for the service. I was told by Nicole that the person assigned was not available at 2pm. My question, why didn't anyone call me earlier to tell me so. Why was it 2:15pm and no one had called me to tell me that my work would not be done? Why was I booked on Thursday for 2pm if no one was available? The level of service at this company is deplorable!! They rely on AI and even the representatives in the office can't get a simple scheduling task completed. I wasted an entire day as I could have booked someone else that was actually available. A manager called me back (I don't remember his name) and asked if someone could come at 4pm or the next day. He said he would SEE if someone could come at that time, which means he was not sure if he would have anyone. After all of this I don't have any trust in the company that they would do the job that I needed them to do. I canceled immediately!!!!"

"Completely satisfied, highly recommended."

"I our roofing consultant Steve was excellent and explaining insurance all that needed to be done is very knowledgeable about his job and we appreciate all the things that he did for us. He was very polite and courteous, and I always had a smile on his face.. all of the work was done in a timely manner and that is why I gave them a five star and we recommend this company to anyone who needs roofing work or replacement. The crew cleaned up after themselves and make sure there were no nails or old shingles on the ground before leaving."

"I am so very pleased with the excellent window cleaning Pure Window Cleaning did. They cleaned both inside and out of all windows and interior and exterior doors. The two young men were very courteous and professional. They were prompt and kept at their work the entire time....even when I occasionally went to just chit chat with them. I thank them and also the prior customer that recommended them to me! Definitely will hire them again!! Oh, and they also told me they clean gutters too!"

"We hired K&J for a move in clean after we bought our home. They were very responsive and easy to schedule. It was a flat rate of $200. Which was much lower than other competitors we looked at with no charge for add ons. I discussed that I wanted kitchen, bathrooms and all other rooms clean, dusted and vacuumed. Also that I wanted baseboards and inside the cabinets. No basement or garage needed. They said, no problem! They arrived on time and stayed for a couple hours. The next day I questioned what they did during that time. There was food still found in drawers and cupboards in the kitchen, the floor was filthy, the windows were not cleaned neither were the blinds. I have attempted to contact them and their mailbox is full. I have never been so disappointed. I do not even know what I paid for. I would NOT recommend this company."

"He is very personable and honest. You get a quality result. He knows his craft very well."