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"They were great quick efficient and up front about the cost"

"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"Woody and his son Drake did an outstanding job. From start to finish they were prompt, courteous, friendly, and efficient. During the initial assessment they had no problem with me adding a few tasks, and the quote they gave me was very reasonable. The day of the project, they arrived on time, quickly got to work, and gave suggestions and explanations where needed. The project was completed on time and everything worked as well or better than expected. I will absolutely be going to them again for any future electrical projects and repairs."

"Carlos was very professional and prompt. He communicated with me well through the whole process. The cost was very fair and I will be working with him again."

"They were very nice and got the job done in no time"

"DSR was great to work with and were planning use this firm on several future projects. Drew, the owner, is incredibly skilled at his craft and was simply fascinating to watch as he measured, demolished and ultimately replaced with great skill a wall we asked him to remove and replace with glass doors. He was efficient in his work, and patient with us in explaining what he was doing and what he needed from us at every step of the way. We found him to be very personable with a great sense of humor. But most importantly, his work was superior: from demolition; to installation; to finish; to clean up; to follow up, Drew left no stone unturned and was determined to make sure we were satisfied with the job. And we are VERY satisfied, so much so that we are discussing a few future projects. I cannot say this enough: my wife and I ENTHUSIASTICALLY ENDORSE DSR Builders!!!!"

"Interaction with representative very good."

"After spending almost 13 thousand dollars 2 months ago for installation of cummins home generator-it would not shut off after a normal automatic test. I called the company and they said shut off the gas. This was April 12. The said it would be May before a tech co u l check it out. So what do you think- you pay 13 grand to prote c t you from power outages but when it is faulty you are at the mercy of what appears to be a lack of technicians and VERY poor service. Its April 29 and havent heard back from them. The say they will call back and dont. Recommend you stay away frpm thi compNy!"

"Great job"

"Ash was great! Called him on Friday, scheduled to come out the following Monday and install the charging station. Rate was fair, and work was completed quickly. Small mishap of him damaging his phone earlier that day resulted in not the best communication day of the job, but that wasn't his fault and he still showed up and completed the work. Will definitely call Ash again if I need an electrician."