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"This is only a limited summary. Buyer, especially seniors, BEWARE! Average product, but very poor installation quality and workmanship. BCI-BathPlanet of Indianapolis arrived an hour late without calling, and no return calls from the office, sales rep., or service manager. They damaged three areas of an adjoining wall into another room using a Sawzall. And, they left without telling me. I had to cleanup the paint and drywall debris. The next day they arrived, and I showed they the damage. They admitted they damaged the wall using the Sawzall. I withheld $500 of my payment. It should have been at least $4,000. They promised the following business day, a Monday, they would have someone call to make the repair that day, but they did not show and did not call. When I called their Customer Service, BCI-BathPlanet would not return my calls total of about 20 times. I had to stop by their office twice but they claimed "there was nothing they could do" to make the service manager return calls. They refused to have the owner call me. Our sales rep. used deceptive sales practices by claiming to be a part-owner. The office told me he was not a part owner. When I visited the office they said I could only talk with the service manager. Shower shelves fell off the walls. Caulking was very poor. After almost three months they finally attempted to make some initial repairs. So.e were satisfactory, but others were so bad I had them remove parts of the decorative trim because they said "it was the best they could do"."

"Miserable. 6 schedule changes (2 no shows) reduced price $500 (ok a positive)? Then ? sprayed 8-10? perimeter of the floor that was supposed to be covered. Didnt clean. Oversprayed 8? thick in places but was aware interior was being finished and needed to be kept inside beams. Leaked out around perimeter of building on new white and grey steel siding (doesn?t come off and we?ve bought five different products to-date). Then? worse? backed blown tire (drove on 4 blocks) down 120 ft brand new concrete driveway. Black rubber and torn out chips of a new concrete driveway. We held back $500 waiting for return to clean and never sent product or showed to clean black rubber off. Since then found the white scrapes down the street to the drive way and backing in chips of the driveway on ring camera and as lead installed advised where tire blew at?. Owner not fixing ; rude and brags about his 4 companies owned and $10m in sales. BEWARE. Do not use them. "

"Sergio was excellent! He worked through some cold and wet weather to complete a pretty large repair at my church. The results were outstanding!"