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"I am very disappointed with my experience with ExperiGreen. I called the call center on 8/23/25 after my yard had already been treated twice in August with no improvement in the weeds. I specifically requested a callback before any further treatment was done. Nobody called me back until 9/16/25, nearly a month later. When I finally received a call from 317-552-2179, the gentleman first told me there was no note to call me back. Toward the end of the call, he admitted he saw that I had requested a follow-up but dismissed it by saying the customer service team is overwhelmed and probably forgot to schedule my callback. That may be true, but as the company, it is your responsibility to take accountability. It is not my weight to bear as the customer. To make matters worse, the gentleman on the phone was unprofessional. He repeatedly talked over me, was not interested in hearing my concerns, and focused on defending the call center instead of resolving my issue. He even tried to shift t"

"The original provider of services was Turfman who retired this year and sold the business to Experigreen. Turfman was great. The gentlemen who services our lawn is Dave and Dave is great. Since Experigreen has taken over I had two issues. First, the continue to charge me sales tax and note on each invoice that it is the Hamilton County tax rate. We live in Clermont County. I advised them of this when they first took over the business from Turfman. They said they would fix it. Most recent invoice still has Hamilton County as the tax rate. Because our zip code covers two counties, it is not intelligent enough to handle different taxing districts in the same zip. They told me they would adjust the amount they charge me, but will not change it to Clermont Count. So Clermont County is NOT getting the tax money for their portion of the state sales tax. In my mind they are thus committing tax fraud. They blew me off on this issue. I did call the State of Ohio Department of Taxation to report this and they said they would open an investigation. Second issue, I should have asked them in advance the cost of grub prevention. Most lawn care companies I talked to charge around the same cost as the regular lawn service applications. Experigreen charged me about $250 for this service. I paid it as I authorized it. I should have asked what the cost was first. Called them and told them no more grub prevention. I will either do it myself or hire another company. I am starting to look for another company now who can charge the correct tax rates and who is more reasonable on pricing grub prevention. Hate to lose Dave, it is not his fault that the new owners are not that concerned about their customers."